I travelled from Atlanta to Amsterdam on KL **** operated by Delta AirlinesDL**** on...

GetHuman-uutibe's customer service issue with Delta from June 2018

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The issue in GetHuman-uutibe's own words
I travelled from Atlanta to Amsterdam on KL **** operated by Delta AirlinesDL**** on **th June. I was accompanied by my wife and **week old daughter. I stepped up to check in the family, we had * suitcases and a baby creep to check in. The * suitcases were overweight, weighing ** pounds each. The attendant said that this would cost me $*** for each of the boxes and I said she should go ahead. I asked her if it would make a difference if I booked the boxes separately on my wife's ticket and mine, and she said each will cost $***. I handed my credit card to the attendant and she came up saying it cost me $*** and tried to justify this being correct which I did not accept. I met the Supervisor and he asked me to file a complaint to claim $***. I am also dissatisfied with the attitude of the attendant Joanna. She was really unprofessional and lacked the calm of a from desk customer relations officer

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Customer service issue
Reported by GetHuman-uutibe
Jun 19th, 2018 - 4 years ago
Not resolved
Seen by 51 customers so far
Similar issue to 947 others
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GetHuman-uutibe started working on this issue
Jun 19th, 2018 6:03am