I think my Dashlane account has been hacked. The first time was when I went to setup my...

GetHuman4854719's Hacked Account issue with Dashlane from May 2020

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Before contacting them, items GetHuman4854719 may need:
Name on the account, Billing address, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4854719's own words
I think my Dashlane account has been hacked. The first time was when I went to setup my account, I was told that I already had a password. So I started over to setup an account. I setup an account and wrote down my password when I set it up. The next day when I went to start using the account, my password did not work. After several attempts to make it work, I tried to setup an account again. Then I got a message saying that my email account was already lined to a password. I then tried to use my iPhone facial recognition feature, but I do not set how to turn on the feature. I have tried to follow instructions but I do not see the Security setting that is called out in the instructions. When I initially purchased my iPhone earlier this year, I have been using the facial recognition feature to sign in on my phone. When I try to use this feature on Dashlane to restore my account, I do not see how to setup this feature to work on Dashlane. Do I setup something in Dashlane for using the iPhone facial recognition? Also, since I have not populated Dashlane with much of my data, I have no problem starting over* however, when I try to do so, I get a message that my gmail account is already in use. So my questions are *. How do I start over in Dashlane with my current email account* i.e., can you delete any data or setup in Dashlane associated with my current email account. **. How do I set up Dashlane to be able to use my iPhone facial recognition login to recover my Dashlane account if needed again?

GetHuman4854719 did not yet indicate what Dashlane should do to make this right.

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Dashlane

Hacked Account issue
Reported by GetHuman4854719
May 21st, 2020 - 3 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 497 others
0 customers following this

Timeline

GetHuman4854719 started working on this issue
May 21st, 2020 9:23pm
GetHuman4854719 indicated the issue is not fixed yet.
May 22nd, 2020 9:22pm
GetHuman4854719 indicated the issue is not fixed yet.
May 22nd, 2020 9:24pm
GetHuman4854719 indicated the issue is not fixed yet.
May 22nd, 2020 10:01pm
GetHuman4854719 indicated the issue is not fixed yet.
May 22nd, 2020 10:10pm
GetHuman4854719 indicated the issue is not fixed yet.
May 22nd, 2020 11:15pm