Dashlane Customer Service Issues

My Pixel 2 phone is not displaying the Dashlane icon for auto-filling forms. I have already set up Dashlane in System and Language/Gestures as the Autofill preference. I use Google Chrome as my preferred browser. I am encountering difficulties retrieving passwords from Dashlane for various apps. This was not an issue on my Samsung phone and it works reliably on my desktop computer. I am becoming increasingly frustrated with Dashlane and am contemplating canceling my premium service, uninstalling Dashlane, and trying another password manager as recommended on Cnet. I do not feel the app justifies the cost. I have expressed my frustrations multiple times and have been a paying premium user for 1 to 2 years. While I used to recommend Dashlane to others, I have stopped doing so due to the lack of improvements in service over time.

After having issues with my wifi usb drives following the installation of High Sierra on my MacBook Air, I decided to revert to the Yosemite operating system, which had been the last backup where my wifi was functioning correctly. Due to a damaged wifi motherboard, I rely on a micro wifi usb drive. I am hesitant to upgrade beyond Yosemite until I have ample time to troubleshoot potential wifi issues. However, I am now facing difficulties with Dashlane. Whenever I try to use it, I receive an error stating that my Desktop application needs an update, which is not feasible on Yosemite. This has put me in a challenging situation. I seek assistance regarding this matter. Regards, Sharon K.

I purchased Dashlane Premium on September 13, [redacted], and was charged $59.99. I received an email offering the Premium for $29.99. I would like a refund of $30.00 credited to the card used for the $59.99 charge. Thank you for your assistance.

I'm looking to access my Virgin Media account. I followed the email link they provided on my phone. Dashlane assisted with my email, and I used my fingerprint to autofill the password, successfully logging in. However, when I try to copy the password on Dashlane for my desktop or phone, it doesn't work. I confirmed the passwords match and both devices are in sync. It's frustrating! I want to change my password, but Dashlane doesn't autofill the old password, and the saved one doesn't work. I've tried everything, even the password history, with no success. If I can't resolve this issue, I might cancel my subscription. The reference ticket number for this is [redacted], and this is urgent—I can't wait 24 hours.

Ticket number [redacted]. I am a premium customer, but unfortunately, I am still in need of assistance. Previously, I managed some issues by using Dashlane on Internet Explorer, but as of today, it stopped functioning. I've been unable to utilize Dashlane on Edge, resulting in the inability to access any of my password-protected sites. Even though I enter my master password, it claims it's incorrect, despite working fine on Internet Explorer until recently. I believe a phone call with a tech support representative would resolve this more effectively than emails. Kindly contact me during Pacific Standard Time between 7 and 10 AM at [redacted]. Your prompt assistance would be greatly appreciated. Thank you, Carol.

After reinstalling Windows 7 Pro on my new hard drive, I encountered issues reinstalling Dashlane. A message indicated that it required a newer version of Windows. This confused me. Does Dashlane no longer support Windows 7? Despite this, I attempted to proceed with the installation. After creating a desktop shortcut, I received an error stating, "Entry point not found." The specific error was "The procedure entry point AddDllDirectory could not be located in the dynamic link library KERNEL32.dll." I believe the installation failed due to the initial error message. I really need to have Dashlane installed and would appreciate any assistance you can provide. Thank you. - SM

Dashlane security breach concerns me. I am a premium user who accesses this service on multiple devices. Will updating my master password suffice, or should I reset all individual passwords on my accounts to thwart potential access by any hackers? Given my premium status, I worry whether the intruder can persist in staying logged in through the sync feature, obtaining each password change I make subsequently. If this scenario holds true, I wonder if it's feasible to transfer my data to a new Dashlane account and discontinue the compromised one. I mistakenly overpaid for several years of service. Is there a process for refunding the duplicate payment back to my credit card?

I have encountered consistent issues with Dashlane since the start. As a premium member, I am looking to end my subscription. Recently, the information provided in my password manager page has changed, making it impossible to view my password history or even access the passwords. Just now, while attempting to reset my banking password, I noticed that Dashlane displayed four different icons for the same bank. When I tried to delete one incorrect icon, it erased all entries under that letter category. Instead of being a time-saving tool, Dashlane is causing me to waste more time due to its inefficiency. I am looking for guidance on how to cancel my subscription and receive a list of passwords associated with my account.

Subject: Need to Update Email Address for Account Access Dear Support Team, I am seeking assistance to update my ID (email address associated with the account) as it is no longer in use. The outdated email is preventing me from connecting my Dashlane account to a new device or logging in via any browser. Despite the prolonged use of the outdated email, I have been unable to locate an option to update it. It is crucial for me to make this change promptly to ensure future security and accessibility. Currently traveling, I plan to rely solely on my phone for all communication and online access, including password management using Dashlane. The email I wish to replace is [redacted] with my Gmail address: [redacted] Your prompt attention and resolution to this matter would be greatly appreciated. Thank you in advance for your assistance. Best regards, Jelmar Starkenburg

I've made multiple attempts to install your product but have been unsuccessful. This situation has made me skeptical and frustrated with the time I've spent without results. I have followed your reset instructions and help guides multiple times, but unfortunately, they have not resolved the issue. Please activate my supposed Premium subscription right away or provide a prompt cancellation and refund. Contact me at [redacted] My Dashlane password is Givemeabr8!

I am disappointed by the lack of an [redacted] number for customer support. Recently, my Dashlane Premium has been failing to launch for about 10 days. An error message appears stating, "The program can't start because KWExternLib.6.[redacted].0.[redacted].dll is missing from your computer. Try re-installing the program to fix this problem." Furthermore, my AVG anti-virus identifies a potential virus. This has made me doubt the security of Dashlane on my computer. I urgently need assistance but am unable to find a customer service number. I believe it is crucial for a company dealing with internet security to promptly address and resolve such issues. I hope for a solution and better customer service experience to continue using Dashlane in the future.

I recently had an issue with one of my online accounts and contacted the site's support desk for assistance. They advised me to clear my Chrome browsing history. After following their instructions, I noticed that all my stored sign-in names and passwords in Dashlane were gone. At 77 years old, I rely on Dashlane for its convenience in remembering important information. I'm hopeful there's a solution to retrieve all my lost data. Any guidance would be greatly appreciated.

I uninstalled Dashlane due to issues with wrong passwords being entered automatically when logging into accounts. After attempting to download it from the Dashlane website and following their instructions, both times I was informed it was not an authorized download. I am unsure where to find a legitimate download for Dashlane.

I accidentally closed the chat for canceling my account. My email addresses are either [redacted], [redacted], or [redacted] I am informing American Express not to authorize any charges. Thank you.

I have been using Dashlane Pro for a few years now and appreciate its protection of my login information. One of its greatest features is the automatic login fill-in function, which unfortunately has not been working on my Windows 10 Laptop for years. Despite reaching out to Dashlane multiple times, I have not received effective assistance in resolving this issue. I am a paying customer for Dashlane Premium but I am frustrated by the fact that I am not able to fully utilize this feature. I am at a loss on how to resolve this matter myself. This is my final plea for help, and if this problem persists, I may have to seek alternatives from other service providers. Your prompt assistance would be greatly appreciated.

I am a big fan of Dashlane. However, I am experiencing difficulties accessing my list of internet organizations and passwords as well as logging in successfully. When I change and save a password, sometimes it prompts me to save it multiple times. Later, when I try to use the new password, I encounter an error message because it was not saved properly. Clicking on the Dashlane icon on my monitor results in a spinning blue circle that eventually disappears without connecting. I believe that having phone support would greatly improve the situation. I am willing to pay an extra fee for this service or even for an online chat option. The current back-and-forth email system is very time-consuming and inefficient.

I purchased Dashlane Premium for $59.99 on April 26, [redacted], but unfortunately, it is not meeting my needs. The program is taking up too much of my computer storage capacity. I am disappointed by the lack of customer service availability by phone, which is unacceptable. I am requesting a full refund to the original payment method. My name is Kathleen R. and I reside at [redacted] Cardington Lane Apt2. I plan to leave a review on Yelp, where I hope to mention a positive experience if my refund is processed quickly and courteously. Otherwise, I will leave a negative review that may impact your sales. The online support system is ineffective, claiming I failed to complete a recaptcha when there wasn't one. I have already wasted valuable work hours trying to resolve this issue and will not invest any more time. Please issue my refund promptly as per your refund policy for services canceled within the first month. You can reach me at [redacted] Thank you in advance for your assistance.

I have been using the free version of Dashlane for a few years and decided to upgrade to Premium today. However, I encountered issues with finding the app on my Kindle Fire and experienced freezes when trying to log in on my wife's Android tablet. Despite these problems, I would like to request a cancellation of the $60 charge on my credit card since the Premium service is not functioning correctly for me. My Dashlane username is [redacted] I received a confirmation email for my Premium subscription, detailing my payment and subscription until June 11, [redacted]. The order summary shows a charge of $59.99 for one year of Dashlane Premium.

I have been using the free version of Dashlane for a few years and just upgraded to Premium. However, I am encountering issues with the app on my Kindle Fire and my wife's Android tablet. We couldn't log in to my existing account. As a result, I would like to cancel the $60 charge on my credit card due to the Premium service not functioning properly for me. My Dashlane User Name: [redacted] Receipt details: - Dashlane Premium subscription until June 11, [redacted] - Payment of $59.99 made with Visa ending in [redacted] on 6/11/[redacted] I appreciate your help in resolving this matter promptly.

Hello, I have encountered issues with Dashlane regarding a payment processing error with my credit card. The billing information in my account is correct. Could this be a phishing attempt or a legitimate issue from Dashlane? Best regards