ON ** aug ****, Mitch said case was being pushed upstairs for assistance. As of *:** pm ** Aug there has been no reply to the email I gave for new backup msg's. Apparently, there is no consern that thier program has such a HUGE problem that renders it useless. Zero STars for promotion lies and Zero Stars for customer service. would love to get help but appearantly the German's want our businesss but not with service.

GetHuman1001917's customer service issue with Dashlane from August 2018

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The issue in GetHuman1001917's own words
Dashlane promised my account password was the only password I would ever need to remember. I know my password but they will NOT open my account because I have used a different computer ( actually the same one with a new hard drive ) When I try to open Dashlane it sends a security code to what they feel is my back up email. They never stated I would have to remember which email I used and it's password. That is a LIE their own statement is "never forget ANOTHER PASSWORD.*All I get is computer menu's for a forgotten password. I KNOW MY PASSWORD! I WANT INTO MY DASHLANE ACCOUNT SO I CAN USE MY PASSWORDS AS PROMISED!
I think customer service is a computer with no actions but form letters and menus.
sending this security code to new email address and using questions other than my birth date.
About two years and until now rated Dashlane highly, now no stars.
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Dashlane

Customer service issue
Reported by GetHuman1001917
Aug 16th, 2018 - a yr ago
I have an issue with Dashlane too
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Seen by 10 customers so far
Similar issue to 502 others
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GetHuman1001917 started working on this issue
Aug 16th, 2018 10:14pm
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Aug 16th, 2018 10:17pm
GetHuman1001917 indicated the issue is not fixed yet.
Aug 16th, 2018 11:29pm
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Aug 16th, 2018 11:34pm
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Aug 16th, 2018 11:44pm
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Aug 18th, 2018 3:54am
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Aug 18th, 2018 4:01am
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Aug 23rd, 2018 1:28am
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Aug 23rd, 2018 1:36am
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Aug 23rd, 2018 1:37am