can't log in

GetHuman5313365's customer service issue with Cricket Wireless from September 2020

Help with my Cricket Wireless issue
The issue in GetHuman5313365's own words
Hi, I have an account with cricket wireless, but I cant seem to log in or it say my account do not exist. My username is my email "*****@***.com" but it says my phone number "***-***-****" is not associated with it. My credit card is still being charged so I know I have an account and have been a customer for several years. I just want to log into my account. I have not logged on in probably a year. Thanks

GetHuman5313365 did not yet indicate what Cricket Wireless should do to make this right.

How GetHuman5313365 fixed the problem
Cricket deleted my account due to “inactivity” so I had to make a new one. So stupid
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Cricket Wireless

Customer service issue
Reported by GetHuman5313365
Sep 29th, 2020 - 9 months ago
Fixed
GetHuman5313365 shared how to fix
Seen by 17 customers so far
Similar issue to 1367 others
0 customers following this
Items needed
Phone number
Last 4 of SSN
Name on the account
Billing address

Timeline

GetHuman5313365 started working on this issue
Sep 29th, 2020 5:39pm
GetHuman5313365 confirmed the issue is fixed. Hooray!
Sep 29th, 2020 9:52pm
GetHuman5313365 confirmed the issue is fixed. Hooray!
Sep 30th, 2020 10:43pm