In all my years of total confidence in Costco and Kirkland products (I drive ** miles t...

GetHuman5304075's customer service issue with Costco from September 2020

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The issue in GetHuman5304075's own words
In all my years of total confidence in Costco and Kirkland products (I drive ** miles to get to a Costco store) I have had my first major disappointment. I buy and have been drinking and enjoying sparkling water, purchasing mostly Kirkland and LaCroix brands, so I was delighted to see on the shelf "Kirkland Signature Sparkling" in plastic ** oz bottles. I opened and drank the Kiwi Strawberry drink and was dismayed to find it sickeningly sweet and I started feeling bad. I could not figure it out until I read the very fine print ingredients and found you had sweetened it with Sucralose! You did not note it anywhere on the front of the case of bottles that it was any different from any other sparkling water stating only: * calories, Carbonated flavored water like all other carbonated waters. I not only wasted * dollars, but felt deceived that it was not labeled "extra sweetener" and that it made me feel sick.

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Costco

Customer service issue
Reported by GetHuman5304075
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1410 others
0 customers following this

Timeline

GetHuman5304075 started working on this issue
Sep 26th, 2020 7:42pm