Costco Customer Service Issues

I have discovered concerning information about Costco in Everett, MA. There have been 9 confirmed cases of COVID-19 and even a death at this location. Despite this, the management is not informing employees when their colleagues test positive, leading to fear and uncertainty among the staff. Employees are being sent to work without temperature checks and there is a lack of transparency regarding who may have been in contact with the infected individuals. I am considering reaching out to the local TV station to bring attention to this issue since there seems to be a lack of coverage on the situation at Costco in Everett. It is disheartening to see the disregard for employee safety and well-being at this company.

I recently purchased a package of short ribs from the Costco warehouse on Staten Island with the intention of making a delicious braised meal. Unfortunately, upon opening the package, I was disappointed to find that the ribs were sliced thinly like bacon instead of being large, chunky pieces on the bone as I had expected. Despite my disappointment, I am still going ahead with cooking them. However, the thin slices are not what I had in mind for my meal. This Kansas City beef product was not what I anticipated, and I doubt I will purchase it again. It is unusual for me to be let down by a Costco product, but this experience has been disappointing. The packaging did not indicate that the ribs would be in this form, which was unexpected based on my previous cooking experiences and recipe research.

I visited Costco this morning with a part of my ceiling fan, the receiver, which was fried/broken. I explained to the employee that I bought the fan a little over 2 years ago and the company said it is out of warranty, so they couldn't replace the part. The Costco employee mentioned I needed to bring in the entire ceiling fan for a refund. After removing the fan at home and returning to Costco, I waited in line. Unfortunately, the receipt showed as zero - exchange. I clarified that we ordered online, received the wrong size initially, had it replaced, and the incorrect one picked up. The Costco employee advised that I contact Costco online to note on my account for the funds to be released for the fan refund. The order number is [redacted]17.

My recent delivery experience to Dorothy Flynn at [redacted] South St, Rockport, MA, was disappointing. The order had several issues, including the wrong items substituted, a considerable price difference on the steaks, and spoiled food like the chicken Alfredo. The delivery person also arrived early during heavy rain without proper protection for the items. I hope to receive a credit for the unacceptable items promptly as this experience was unsatisfactory.

I was informed by a Costco representative that my order, which was sent to the wrong address, had been canceled. However, I recently received an email stating that it is still being shipped to the incorrect address, despite the initial cancellation confirmation. I am concerned about being charged twice for an order that I may not receive. It has been challenging to reach out and get this issue resolved as I have been caught in a loop for several days. The order was initially canceled on the day it was placed due to the wrong address input, then reordered after being assured of the cancellation. Subsequently, I received an email indicating delivery to the incorrect address, yet I have not received the items but have been charged twice. I kindly request assistance in rectifying this situation. Thank you.

I had a delivery scheduled for Saturday, May 30. The delivery person from Costco arrived early, which was a pleasant surprise, but he seemed to be alone. There was a language barrier and he was not wearing any protective gear like a mask or gloves. I tried to communicate that the appliance needed to be delivered and installed upstairs, but there was confusion about what to do with the old stove. Despite trying to show him the paperwork that indicated they should take the old stove, he seemed unable to understand and became argumentative. He struggled with moving the stove and kept mentioning there was something blocking the way, but it was unclear. After a failed attempt to reach his supervisor, he became agitated when I declined his personal phone, citing the lack of protective gear. Ultimately, he left without completing the delivery or installation. I've since cancelled my order with Costco, although the dispatcher I spoke to was helpful. The delivery person's behavior was unacceptable, and it was a disappointing experience overall.

I made a reservation for April [redacted] through Costco Travel. Unfortunately, I had to cancel due to the virus. While Costco refunded everything except the airfare, they redirected me to UAL. However, UAL sent me back to Costco. I've spent over 15 hours trying to get the $[redacted] refunded for the airfare. Costco promised to call back but never did. They claim it's not their responsibility due to the contract with UAL. How can they withhold money for a flight that never took place? I'm seeking a callback and assistance to get the $[redacted] refunded. This was a special trip for our 50th anniversary. We prefer a refund over a voucher for a future flight, especially since my husband and I are in poor health and might not travel again. Thank you for your attention.

While shopping at the Sanatoga, PA Costco on 6-19-[redacted], I witnessed a fellow customer with inappropriate clothing exposing themselves. I brought this to the attention of the customer service desk, but their response was not satisfactory. The lack of action in addressing this indecent exposure, especially considering the presence of children, was concerning. Despite reporting the issue to management, it seemed to be inadequately handled. If this situation occurs again, I will ensure to document it and involve the authorities. I urge the store to address this matter promptly to prevent future occurrences. - Jeanne K.

I disagree with Costco's mask requirement. I have not visited the store since this rule was put in place. Wearing a mask is difficult for me due to breathing issues and concerns about potential health problems from prolonged use, especially for your employees. Covering the mouth and nose goes against the body's natural state. While you may advise me not to shop at your store, I genuinely despise this decision. It seems like you have been influenced by media fear-mongering and certain health experts who may be benefiting financially and gaining power at the expense of opposing views. I believe this situation is exaggerated, driven by power, money, and government control. How can individuals develop immunity to the flu, a process the body is meant to go through? People have naively followed mainstream media and so-called experts. This appears to conflict with the values of our Founding Fathers, who may have organized resistance in our current situation. The Second Amendment exists for situations where the government becomes oppressive, which I believe is happening now. I wish health issues upon the organization's leadership and mask wearers due to their actions.

During my visit to the Azusa, California Costco yesterday, I encountered a particularly talkative employee who mentioned another coworker had tested positive for COVID-19 and showed up to work that same day. This worried me as my father has a compromised immune system. It would be reassuring if Costco made such information public in case of positive cases among staff. The thought of not knowing which items were touched by infected individuals is a concern, especially if staff are not wearing gloves. Transparency in these situations is vital for customers to make informed decisions about going to the store. Can anyone confirm if an employee who tested positive for COVID-19 showed up for work at the Azusa location yesterday?

I purchased the dishwasher listed below. A team of three young men delivered it on July 6, though they were two hours late. They brought it inside without proper equipment and quickly departed after I signed for it. Upon inspection, I noticed the product is damaged, with a visible crack in the upper right corner. The installation team visited on 7/9, and they also observed the crack but are unsure of its impact on the dishwasher's performance. I have attempted to contact Costco Concierge Services daily since 7/6, facing wait times of over an hour each time. This prolonged wait is unacceptable, leaving me with a damaged appliance and no resolution in sight.

We have been buying your prime NY steaks for years, and they used to be good. Lately, the steaks we've purchased have been chewy and tough. We are questioning how they received a Prime grading. Have you switched suppliers? We occasionally try Choice NY steaks at a local market and find them to be of comparable quality at half the price. We don't mind paying for prime, but it doesn't feel like that's what we're getting these days.

As a handicapped senior citizen, I visited the Woodstock GA store today. Despite the 36-mile trip, I usually find it worth it. However, today I faced an issue. Upon arrival, I was informed of a dress code requiring a mask, which I believe is unnecessary as I am not sick. The mask mandate prevented me from shopping even as a member. Costco should consider Georgia's regulations, where masks are not required. People with breathing issues might also struggle with mask-wearing. Hopefully, Costco can adjust its policies accordingly.

I placed an order for 2 Jetson Bolt Pro Folding Electric Bikes on July 12. I received an email confirmation showing only 1 bike to be shipped instead of the 2 ordered (Problem #1). The tracking status indicates that the shipment has stalled with no movement for 10 days (Problem #2). UPS mentioned the issue is with Costco as the label was printed but no further action. I have tried reaching out to Costco representatives without success, being advised to request a refund if the issue persists. However, I do not want a refund, I need the bikes as intended. My spouse is battling Breast Cancer, and I was relying on this purchase from Costco to lift her spirits, not to encounter such shipping complications. I kindly request assistance in resolving the shipping problems promptly and ensuring the delivery of the bikes. I am hopeful for a prompt resolution from your end.

During this pandemic, after being a loyal customer for many years, we encountered a concerning incident today during checkout. My husband attempted to help by turning the items in the cart for scanning to minimize exposure, only for the assistant to remove each item without wearing gloves. Due to my husband's compromised immune system, we are cautious. Despite explaining our efforts to the cashier, the assistant continued to handle the items. Subsequently, at the receipt check, the employee there also lacked gloves, heightening our exposure concerns. In the current environment, where caution is vital, we believe all Costco employees should adhere to protective measures for everyone's safety. While we generally appreciate Costco's service, we feel this policy needs reconsideration to safeguard customers and staff alike. Despite requesting to speak with a manager, our concerns were disregarded. This incident occurred at the Brick Costco in NJ, and we hope to prevent any possible infections.

I purchased a Dell All-In-One Computer from Costco in Phoenix, AZ on 10/30/19 with a two-year manufacturer's warranty. Unfortunately, on July 20, [redacted], the computer stopped turning on. After contacting Costco Concierge Technical Support, they directed me to Dell for assistance. Dell arranged for the computer to be shipped to them for repairs, which took some time due to a delay in receiving the shipping box. Dell informed me that the needed parts were back-ordered, causing a delay, and despite my email expressing dissatisfaction with the wait on July 15, they did not offer an apology. As of July 22, I have not received an update on when my computer will be repaired or returned. I am eager for a resolution, either a prompt repair, replacement, or financial compensation.

Hello, I placed an order for two sets of books for my daughter on 7/4/[redacted]. My order number is [redacted]31, and my membership number is [redacted]16. The package has been at a West Sacramento facility since 7/15, which is 10 days now. This facility is just an hour and a half from my house. The website doesn't provide me with any information on when I can expect to receive my order. I would appreciate it if you could explain why the order has been at the facility for 10 days and provide an estimated delivery date. Additionally, the long wait times for customer service are concerning, and I hope this can be improved by hiring more staff. It would also be helpful to have more visible ways to contact the company on the website. Thank you for your prompt attention to this matter. - N.N.

Hello, I have been a loyal Costco member for a decade, relying on them for all my major appliance needs. Recently, as a Citi and Executive Member, I attempted to purchase a washer and dryer set for $[redacted].00, only to find it out of stock. Despite this setback, we urgently needed the appliances and decided to purchase a larger set for $[redacted].00 (Item number [redacted] since [redacted] was unavailable). The price difference of $[redacted] has left me wondering if there is any possibility of a price adjustment, considering our situation. Our order number is [redacted]72, and we are set to receive the items on Aug 7. Any assistance with this matter would be greatly appreciated. Best regards, Prashant D.

I recently purchased the LG 5.0CuFt WiFi-Enabled Top Load Washer with TurboWash3D Technology from Costco. The item was delivered on 7/25/[redacted], but the delivery person did not test the product as I expected. I noticed issues with the washer, such as vibrating and rubbing sounds during the spin cycle. After contacting Costco and Interval Solutions multiple times, I have yet to receive assistance. Despite attempts to schedule a repair, the customer service experience has been frustrating and unhelpful. The washer clearly requires attention, and I am seeking prompt resolution from Costco to send a repair person as soon as possible. Thank you for addressing this matter promptly.

Order # [redacted]62 involves a replacement product missing some parts. I face challenges returning it due to the original box's condition and loose parts. Despite offering to solve the issue by disposing or buying the incomplete item, I was instructed to return it. Communication with Costco and the shipping company is prolonged. For resolution, I may need to find an alternative shipper. To proceed, I seek guidance on the next steps from the concerned party. Please reach out to me at [redacted] (work) or [redacted] (cell) or via email at [redacted] Thank you.