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Converse Customer FAQ

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What is Converse's Phone Number?

The question we are asked most often is about how to talk to Converse customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment options are accepted on the Converse website?

On the Converse website, we accept various payment options to provide convenience and flexibility to our customers. You can easily...
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Contact Converse customer service

Gift Cards

How Do I Check the Balance on My Converse Gift Card?

Converse sells gift cards online and in-store. You can check your card's balance with the help of a Converse representative or by going...
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How Do I Request a Refund to a Gift Card from Converse?

If you bought something with a Converse gift card and need to return it, you can get the gift card refunded. If you bought the item...
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How Do I Buy a Gift Card from Converse?

You can purchase a Converse gift card on the website or at the retail store, and have it shipped to the recipient. Click Mail a Gift...
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How Do I Send Someone a Converse Gift Card?

Go to the Converse website and click on the Buy Now button for gift cards under the Gift Cards. When you reach the Gift Card information...
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How Do I Use My Converse Gift Card for My Purchase?

You can use a Converse gift card at any Converse-owned retail store, in the same way that you use a credit card. You can use it online,...
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What Do I Do If My Converse Gift Card Balance Won't Load?

If your Converse gift card won't load, ensure the Converse gift card has no damage on it. If there are any cracks or other damage,...
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How long does it take to process a refund to a gift card?

The refund process for a gift card at Converse usually takes around 5-7 business days. Once we receive your returned item, we will...
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Can I use multiple gift cards for a single purchase?

Yes, you can use multiple gift cards for a single purchase on Converse's website. During the online checkout process, there is an option...
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Can I use a Converse gift card to purchase online and in-store?

Yes, Converse gift cards can be used both for online and in-store purchases. Whether you prefer to shop from the comfort of your home...
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Are Converse gift cards transferable to another person?

No, Converse gift cards are non-transferable and can only be used by the original recipient. They are strictly intended for personal...
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Returns and Exchanges

What is the return policy for Converse products?

The return policy for Converse products allows for returns within 30 days of the purchase date. Items must be in their original condition,...
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Can I return or exchange an online purchase at a Converse store?

Yes, you can return or exchange an online purchase at a Converse store. Converse offers a hassle-free return and exchange policy to...
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Warranty Policy

What is the warranty policy for Converse products?

Converse offers a limited warranty on their products. They believe in the quality of their shoes and will repair or replace any defects...
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Payment Options

What payment options are accepted on the Converse website?

On the Converse website, we accept various payment options to provide convenience and flexibility to our customers. You can easily...
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Help me with my Converse customer service issue

Ask any question you have about Converse customer service. We will do our best to get you answers right away.
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