Complex installing new siding. Cutting exisitng cable lines. NEED SERVICE CALL to CONNE...

GetHuman3789978's Equipment Trouble issue with Comcast from October 2019

Help with my Comcast issue
The issue in GetHuman3789978's own words
Complex installing new siding. Cutting exisitng cable lines. NEED SERVICE CALL to CONNECT NEW CABLE LINE. **** NORMANDY DR SE, GRAND RAPIDS, MIC *********************************message from comcast rep*****************From: Weske, Edward *Edward*W*****@***.com**Sent: Thursday, October **, **** *:** PM*To: LINDA F WILLIAMS*Cc: Regency Park Manager* *****@***.com*Subject: RE: READY FOR EXTERNAL CABLE CONNECTION * *Dr Williams,* *Thank you for reaching out to me. In conjunction with Regency Park, we are trying to minimize any inconvenience.* *Due to the fact that the siding contractor is running considerably behind, we don’t know for sure when the old lines behind your building are going to be cut. At this point, that will most likely be next week, but we just don’t know. While we (Xfinity) are planning on creating service calls for everyone to connect the new lines out back, you are welcome to contact customer service at any time to have your specific new line connected outside, then you can simply move your inside connection to the new outlet.* ****-***-*****(You may also download the Xfinity My Account app and schedule a time for customer service to call you at your convenience!)* *While Xfinity customer service is not aware of the specifics at Regency Park, my tech dept has assured me that there would be no tech charge for the work outside, so you should be fine. If customer service mentions a service fee, go ahead and accept that and we will issue a credit if they do charge the account.* *I want to thank you for being an Xfinity customer, and I hope this helps clarify a few things for you. If you have any other questions, please let me know.* *Thanks,*Ed

GetHuman3789978 did not yet indicate what Comcast should do to make this right.

How GetHuman3789978 fixed the problem
Unique situation included a letter from the management office detailing a Comcast coordinator responsible for customer transfer to new lines. Several emails to that contact FINALLY resulted in his scheduling the connection visit for the next day.
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Comcast

Equipment Trouble issue
Reported by GetHuman3789978
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3789978 shared how to fix
Seen by 4 customers so far
Similar issue to 22928 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman3789978 started working on this issue
Oct 18th, 2019 6:45pm
GetHuman3789978 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 10:55pm
GetHuman3789978 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 5:30am