Comcast Customer Service Issues

My name is Joseph Sagstetter, residing at 10 Church St, Ayer, MA [redacted]. I placed an order for mobile service, and you arranged for FedEx to deliver my new Galaxy Note10+. However, without my consent, a signature was made mandatory for delivery, and shipment restrictions were put in place, preventing me from coordinating with FedEx. Despite leaving a note requesting the package be left, it was not. As I will not be home on subsequent delivery attempts due to work commitments, I urge you to remove the delivery and signature restrictions or schedule delivery outside of regular business hours or on a Saturday. Despite speaking with several representatives, the issue remains unresolved. I kindly request your prompt attention to this matter. Thank you, Joe.

My internet service frequently goes down, sometimes for 2 or 3 days at a time. A while ago, your office recommended unplugging the modem and plugging it back in to reboot it, and after 10 minutes, everything should work properly again. However, it has been 25 minutes now, and nothing has changed. I am puzzled as to why my service works well for 2 or 3 days and then suddenly stops for the same amount of time. I have checked, and the issue does not seem to be inside my home. This recurring problem has persisted for the past three months.

I recently noticed that Xfinity moved TCM to a paid extra service tier. We have accepted the charge to continue receiving TCM in Champaign-Urbana, Ill. The channel lineup shows TCM's IDs as 33 or [redacted]. After Xfinity refreshed, our X1 main control box provides the TCM service, but our three Xfinity descrambler adapters only show channel 34 for AMC instead of 33. Despite attempting to refresh them, they still aren't working. Xfinity has suggested sending a technician to our house, which seems unnecessary. It's frustrating that these adapters used to work before the Digital REPACK. I wonder if other customers are facing the same issue with their adapters. One of the three adapters is new and was replaced just two months ago. Hopefully, there will be a solution soon.

I recently noticed a $70 collection on my credit report from 11 Comcast, but I am unsure of its origin. While payment is not an issue, I am unsure where to send the money or what the charge is for. Though it's a small amount, I want to ensure it is completely resolved. I would be grateful for an email response on how to address this matter. Thank you.

I contacted Comcast's customer support today about the increase in my monthly rate. I was informed the promotion had ended, and to maintain a similar price, I was offered a package with the same number of channels as before but without movie channels. However, upon activating this new plan, two essential channels in my household were missing. My initial call was with Kim, who provided incorrect information and promised a callback that never happened. A subsequent call led me to speak with Joseph, who not only was unhelpful but also made disrespectful comments on my lifestyle and family choices. This experience left me with a plan that does not meet my needs, and the representatives' behavior was unacceptable. I now urge Comcast to rectify this situation promptly. I insist on having WGN and WE TV reinstated in my channel lineup, as promised by Kim. I have been a loyal customer for over 35 years, and the lack of competence displayed is disappointing. I demand a satisfactory resolution, and I will escalate this matter further if not resolved promptly.

My line has been off since Sunday. It went out Sunday evening but noticed it was off again on Monday afternoon. I’ve been trying to reach Comcast for about 10 hours since then. I have tried about 10 phone numbers, but the prompts do not direct me where I need to go - most of them were for Xfinity. When I did reach a live person, it was just sales trying to sell me something. Since my line is down, I had to go to the library to use a computer. It took me a while to find a number that wasn’t Xfinity related. I don’t have a smartphone and my track phone is pay-as-you-go, which made things more difficult. I don’t have an email, but I will provide one if needed. My phone number is 1-[redacted]. My timezone is Pacific Standard Time.

I have been experiencing an issue for over a month where switching between channels results in a black screen. Despite contacting corporate and local support, the problem continues to persist. They have attributed it to an outage ongoing for six weeks. Although they offered a $19 credit, what I really want is for my TV to function properly. I anticipate a follow-up call and the dispatch of a technician to my residence without incurring any service fees. It is frustrating that the issue remains unresolved, especially as it has now extended to multiple channels. The most recent contact was with a representative from corporate.

I recently signed up for an Xfinity account, but I'm having trouble setting it up online and through the app. Every time I call, I can't speak to a human. I need assistance in setting up my account and enabling auto-pay. When trying to do this, the system says there's already an account linked to my email from my past with Comcast, but I can't remember the details. Also, I need help configuring the app for internet access control. I tried chatting online, but the chat ended abruptly. Can someone please assist me with these issues? - Lorraine F. [redacted]

I have been experiencing service issues for the past week. Every time I try to contact support, the automated response mentions an outage in my area that will be fixed soon. Unfortunately, it does not allow me to speak with a technician directly. The problem I am facing is pixilation, which is more prominent at night. The audio and video become scrambled for a few seconds, disrupting TV viewing. Certain channels are worse than others, and the issue worsens after dark. I believe refreshing my signal might resolve this problem, as it has helped in the past when a technician sent a signal through my cable box and lines. I am frustrated that I cannot reach a tech due to the automated response. This has been ongoing for nearly a week. Can anyone provide assistance with this issue?

I recently discovered that my Netflix account was unexpectedly showing up on my Comcast bill starting in July. Normally, I paid Netflix directly with a credit card that was the same one used for paying Comcast. Upon reviewing my transactions, I noticed that I was being billed twice. After contacting Comcast without resolution, I reached out to Netflix. They promptly canceled my account and provided a credit for the months I had been charged by both companies. Despite this, when I checked my Comcast billing on my TV settings, it still displays the Netflix charge. I have contacted Comcast three times, saving the details of the last interaction in a chat for evidence. I am unsure how to proceed as the issue remains unresolved.

Contractor MP NexLevel worked on properties at [redacted] and [redacted] SW Nautilus Place, damaging the sod and using white paint on the sidewalks and driveway. Despite attempts to clean it, the paint remains. I'm hopeful that your services can remove the paint. My name is Rick Maupin, residing at [redacted] SW Nautilus Place, and you can reach me at [redacted]. I've tried contacting other Comcast numbers with no success and left a message there. Looking forward to hearing from you promptly. Thank you.

I am looking to address a billing issue regarding service interruptions at my Florida home between 2-August and 2-October. The disruption was due to Comcast equipment failure. Despite multiple phone calls from late August to early November regarding this matter, I have not received the promised $[redacted] credit on 5-October. Subsequently, after a call on 5-November, a commitment of $93.08 for September was made with a review pending for August. On 11-November, an offer of $1.91 per day of service loss was proposed. Yet, on 12-November, I was informed that no additional reconciliation for August would be made, and the $93.08 covered both months. Service was restored by 2-October, and my account is on autopay. Each time I inquire, I receive conflicting information and experience dropped calls without any callbacks. I urge Comcast/Xfinity to thoroughly review my conversations from 5-October, 5-November, 11-November, and 13-November for clarification.

I had a service installed in October but have not had continuous service for more than 4-5 days. Out of 34 days, I only had cable and internet for 18 days. When I cancelled the service on November 11th, I was told I would get my deposit back, plus a credit of $[redacted], but I haven't received it. I received a bill today for $[redacted], and when I called, Brittany informed me the service was never cancelled. I returned the equipment on November 18th and received an email on November 22nd confirming they had received it. It's clear that without any equipment, we shouldn't have service. I have been unsuccessful in reaching the Corporate office, and as an employee of a market research company, I will take further action if satisfaction and payment are not provided. I am extremely dissatisfied with Comcast/Xfinity and will make sure to share my negative experience with others.

I recently had a very disappointing and unprofessional encounter with Comcast at [redacted] Andean Goose Way, Upper Marlboro, MD [redacted]. I requested to speak with a supervisor, but a person named Fallen denied my request to connect me with Adrian, his superior. He abruptly ended the call without allowing me to escalate my concerns. I had been waiting at home all day for a technician to address issues with my xFi pods. These pods were causing my network to switch from 5GHz to 2.4GHz automatically. Despite receiving multiple reminders for the scheduled appointment, the technician did not address the problem as promised. Fallen was unhelpful and refused to assist in fixing the xFi pods or allowing me to speak to a higher authority, contradicting his earlier mention of Adrian. His behavior hindered any resolution to my issues, especially after abruptly ending our call.

I have been a loyal Comcast customer for the past 3 years across multiple residences (totaling 19 years in various homes). Despite having a TV subscription, I recently discovered that it was never connected. A Comcast technician visited about a year ago and identified an issue outside my house, but the problem persists. This went unnoticed until my fiancé moved in and we relocated. The Xfinity app consistently displayed "not connected" with a red circle. I genuinely appreciate the Comcast service but need this issue resolved before we move. I am requesting a full refund for the service that has never been provided. The records clearly show that my TV has been "not connected" for the past 3 years.

We have two Xfinity DVR receivers in our townhome. We can only watch TV on the one upstairs. There is no issue with the receiver downstairs; when moved upstairs, it works fine. However, the one upstairs does not work on the TV downstairs. I believe the equipment and TVs are fine. I suspect the cable outlet downstairs is the issue. We used to have DirecTV at one point, and there might be a lingering problem with that specific outlet since we stopped using their services.

I have been a Comcast customer since [redacted], using both Internet and TV services. In April [redacted], due to issues with Comcast Internet in my area, I switched to AT&T. I returned the modem to Comcast on 4/2/[redacted] and paid all outstanding Internet bills. I have continued as a Comcast TV customer since then. In November [redacted], I started receiving strange bills claiming I owed $[redacted].90, then $94.90, leading to a service disconnection threat. Despite explaining the situation, Comcast representatives have not been helpful, putting my TV service in jeopardy. The bill statements I receive show no outstanding amount. I seek assistance in resolving this matter promptly. Thank you, Vladimir Bespalko.

I have been a Comcast customer since [redacted], consistently paying for Internet and TV services. In April [redacted], due to Comcast Internet issues in my area, I had to switch to AT&T. I returned the Comcast modem and settled all outstanding Internet bills. Despite this, in November [redacted], I started getting incorrect bills claiming I owed $[redacted].90, then $94.90, leading to a service disconnection threat. I have tried explaining the situation to Comcast representatives to no avail. The statements I receive show no outstanding balance. I am hopeful for assistance in resolving this issue promptly. Thank you, Vladimir B.

For more than 6 weeks, I have been attempting to have the Comcast line that was run across my yard and into the street buried. The necessary flags and markings have been placed in my yard for this task. Despite multiple phone calls, it seems my requests have been ignored. I have been a loyal customer of Comcast for over 30 years. My primary worry is the line being damaged or causing harm due to the neglectful delay in burying it. It is crucial that Comcast addresses this promptly as my attempts to resolve the issue through customer service have been unsuccessful.

I have been a loyal Comcast customer since [redacted]. Last April, due to Comcast Internet issues in my area, I was forced to switch my internet service to AT&T. I returned the Comcast modem via post on 4/2/[redacted] and settled all outstanding bills. Despite this, in November [redacted], I started receiving erroneous bills claiming I owed $[redacted].90. After disputing it, I then received another bill for $94.90, stating my services were disconnected. Despite my efforts to explain the situation to Comcast representatives, the issue remains unresolved, putting my TV service at risk. The bill statements I received show no outstanding balance on my account. I seek help to resolve this matter promptly. Thank you, Vladimir B.