Comcast Customer Service Issues

I have been waiting for my internet to be fixed for three weeks now. I have a son who relies on life support at home. I contacted customer service about this issue, and today a technician came to bury the line but accidentally disconnected our internet and left. It is crucial for us to have our services restored as soon as possible due to this medical emergency. I have been trying to reach someone on the phone the whole day, but have had no success. I urgently need someone to get in touch with me regarding this matter.

On August 15th, my agent acknowledged my request to remove services from my account and stop charging me for them. Despite this, I received a bill for $1,[redacted] in December for these services that were supposed to be removed in August. I am frustrated with the lack of service I have received. I have been clear that I will not pay this bill until these service issues are fixed. I am considering canceling all my services and switching to another provider due to the poor customer service on your end.

I need assistance to return equipment, check old billing balance, and resume service. My modem is partially broken. I am unable to find my old account with Comcast using the email [redacted] I live at [redacted] Laguna St, San Francisco, CA [redacted]. Unfortunately, I am currently banned from installation as of 12/4/[redacted]. I also qualify for disabled EBT discounts. Thank you! :)

I need you to resend the email verification request to access my account. Please ensure the bill is sent to [redacted] Elizabeth St in Grand Ledge, [redacted], addressed to Cheryl J. and not Samuel O. If this continues, I will cancel the service.

Please, I kindly request that you resend me the email verification for my new account. I am eager to access my account. Furthermore, under no circumstances should any bills or materials be sent to the service address at [redacted] S. Clinton, Apt 5 in Grand Ledge. This information is crucial. The billing address should be directed only to me, Cheryl Jewett, at [redacted] Elizabeth St in Grand Ledge, [redacted]. It should never be sent to my son-in-law, Samuel Ortiz, who has his own separate account with your company. I have been assured multiple times that this issue has been resolved, but to my dismay, it has not. Please rectify this situation promptly, or I may have to consider canceling. Thank you for your attention to this matter.

I recently signed up for service with Xfinity/Comcast and received the equipment, but I am unable to log in or get the service to work. I've been trying to contact customer service, but the system does not recognize my account despite providing my phone number and email. I have received emails from the company, but I cannot reach anyone for assistance. The phone number associated with the account is [redacted] for Joshua M. Aarness; alternate number is [redacted] for Dominique Dawson. The email on file is [redacted]

Hello, I am reaching out because my sister-in-law is facing issues with her Xfinity phone and cable services. She is older and has some physical challenges, so I'm assisting her to get this problem resolved. We had a similar issue in the past, and it was fixed by sending a zap through the line. Details: - Name: Carol C. - Phone: [redacted] - Location: Charlottesville, VA [redacted] I can be contacted for further assistance: - Darla M. - Phone: [redacted] - Email: [redacted] It's urgent to address this matter promptly as she is feeling quite apprehensive about the situation. Thank you for your help.

I recently got an X1 box and also have the Xfinity Streaming app on my iPhone and iPad. I am attempting to record TV shows, but I am unable to do so directly on the X1 box without a DVR subscription. When trying to record via the Xfinity Stream app, I am unable to find the Record button as instructed on the support website. Instead, I only see Watch or Info options. How can I save shows for later viewing using the app?

Yesterday around 3 PM, my Xfinity TV service went out. After contacting customer support, I was informed of an outage in the area and was promised a callback, which never happened. Now, although the TV signal light is on, the HDMI signal reads "no sync signal." This recurring issue has caused great frustration, with the system feeling unreliable. I plan to cancel my service and request a refund for the disrupted time. This pattern of outages has left me feeling tired and annoyed. Even after checking all connections, the problem persists.

I had a scheduled appointment to transfer my Comcast services and add a security system. Unfortunately, only my cable and internet were installed during the appointment, and the security system was left out. I now need to schedule another appointment specifically for the security system installation. This situation has been frustrating as I've had multiple appointments where the issue was not resolved. If this is not addressed promptly, I am considering changing service providers.

I'm experiencing issues with my Xfinity account where 2 out of 3 TVs in my residence are not working even after switching out boxes at the Xfinity store. Both TVs show no signal, which is frustrating. On top of that, I can no longer have wi-fi on and do internet searches simultaneously on my Xfinity internet account. Previously, this was not an issue. I find Xfinity's expensive package service and poor quality of service very displeasing. I need a service tech to promptly resolve these problems, or else I will close my accounts. - Michael D. O'Hara, [redacted] Birchwood Ave, White Bear Lake, MN [redacted]

I am a customer with terminated service as of August [redacted], identified as customer # [redacted] 74 [redacted]. The reason for terminating the service was due to poor customer service. Despite this, I continue to receive invoices for a service that I no longer receive. In July [redacted], I was misled into believing that an agreement I signed was for an upgrade to high-speed internet, which was not the case. I kindly request for this matter to be resolved promptly as I am a retired senior relying on Social Security and running a very small business. This treatment is unacceptable and not affordable for me. - Ronald E. Jerin

I recently opened a new Comcast account for my upcoming rental move. However, there seems to be an issue where my ex-husband's account and mine got connected, possibly due to my phone number being linked to his account. We both want our accounts to be completely separated. Can you please assist with this matter?

I recently relocated to a new city and had to cancel my Comcast service. After contacting customer service in September [redacted], they graciously agreed to disconnect my service due to the location not being serviced by Comcast in my new area. The representative assured me that any early termination fees would be waived since I was moving to a non-service area. However, despite this assurance, Comcast has sent these charges to a collection agency. Upon contacting Comcast again, I was informed that there were no early termination fees on my account. Despite this, the collection agency contacted me, leading me to reach out to Comcast once more. Unfortunately, the representative I spoke to abruptly ended the call, leaving me frustrated with the situation. I am concerned about the impact this erroneous charge may have on my credit score, as I have been a loyal customer for several years. I have documentation of my interactions with Comcast, except for the specific information regarding the early termination clause dismissal.

Some time ago, I was provided with a service number to remove an old Comcast cable from my house to a telephone pole. Unfortunately, I can't locate the number now. Previously, it wasn't urgent for either party, but the situation has changed. The cable was wrapped around a tree near our lawn, and due to recent storms, the tree is now leaning dangerously over our electric and cable lines. To prevent any potential damage or safety hazards, we urgently need to remove this tree. I appreciate any assistance you can provide. Thank you, Beverly Burbank. My husband's name is George Greenamyer if you need to access an old account number.

It's currently 3:43 PM, and my cable has been out since earlier this morning. Despite multiple attempts to disconnect and reconnect the cable box, followed by three calls to service techs who have sent refresh signals, the issue persists. After scheduling a service tech to come to my home, I encountered poor customer service from "Jay," who abruptly hung up on me. As a loyal Comcast customer for over 20 years with both residential and commercial services, I'm frustrated with the automated call center and being repeatedly cut off. This isn't the first time I've faced service issues with Comcast, and my patience is wearing thin. Without an immediate and satisfactory response, I'm considering canceling both services and switching to Verizon.

Hello, I'm Alex, a French man currently in DC for 2 months. I purchased a 30-day pass for $55, but unfortunately, my Xfinity WiFi service is not working well in certain areas of DC. I find it frustrating to pay for a service that I cannot fully enjoy. I would appreciate it if you could assist me with this issue or provide a refund. My order number is [redacted]56 and my authorization code is [redacted]3H38IAVOG. Please clarify what has happened or proceed with the refund. Your prompt attention to this matter would be greatly appreciated. Can you suggest a solution to resolve this problem? It's possible that my French phone might be causing the connectivity issue. Thank you for your help in advance. My Xfinity ID is LexDuke

I purchased the essential internet package from Comcast for Wi-Fi. They shipped the modem, but it didn't work. I had to call a technician to come to the house and install it. He had to do some wiring in the back of the house. I called back for the equipment I paid for, a $[redacted].99 fully loaded laptop, but there was an issue with UPS. They refused to deliver the package, claiming I wasn't home when I actually was. I tried to catch the truck twice but had no success. The package was shipped back to Oregon Avenue for me to pick up. I'm in my sixties and concerned about going alone to a different location to get it. I believe my package is undeliverable, and I would like a refund.

Comcast has recently moved the TCM channel to the Sports Channel, and it is now an additional $9.95 to subscribe to it, which I do not want. I have been trying to request a credit on my bill due to this change for over three hours today. I have spoken to representatives named "Rach," "Damaris," and "Natalie," but they have all been unhelpful in resolving my issue. It seems unfair that I cannot access TCM as part of my existing bundle. If the channel had been removed entirely, would customers' bills be adjusted accordingly?

I have been an Internet Essentials customer since November [redacted]. On December 11th, I made a "promise to pay" of $75.90 to extend my service, but faced technical difficulties with my bank, affecting all Green Dot customers. Despite my efforts to pay the past due amount on 12/17/19, the payment did not go through. I reached out to Comcast/Internet Essentials, explaining the issue and offering to provide evidence from my financial institution. Unfortunately, the representative informed me that due to missing the payment promise, my service could not be activated. I understand my oversight but hoped for understanding given the circumstances. I am disappointed by the lack of flexibility, especially considering my limited past requests for extensions compared to when I was a regular Comcast customer. I was willing to resolve the payment the next day and share all necessary details, but felt unsupported by the response received. It is disheartening as an Internet Essentials customer to feel unfairly treated and unequal in customer service. I seek clarification on why my situation was handled this way and would appreciate any insight provided.