Comcast Customer Service Issues

Hello, I am contacting regarding a previous account at [redacted] Bushy Hill Rd, Simsbury, CT. This property is currently up for sale, and the cable line is still outside the house. We are now residents in Stonington, CT, but I do not have the login details. I require urgent assistance as the police visited due to the Comcast cable line snapping from the pole, posing a hazard. The authorities cut it but have requested it to be disconnected and removed. I had requested Comcast to eliminate the line six months ago when we listed the property. Could someone please address this issue promptly? I am O’Hara residing at [redacted] Bushy Hill Rd, Simsbury, CT [redacted]. The old phone number linked to the account was [redacted]. The Comcast line to the telephone pole must be taken off immediately.

I am experiencing an issue where the upcoming Steeler game won't be shown on Comcast due to a contract matter, and I believe I should receive a credit for this inconvenience. Blackouts like this should not happen. I also noticed ads for a new ET movie on TV. Will this be aired soon? Furthermore, when calling Comcast, the automated message still refers to John, which is incorrect as it has been years since John was associated with the account. It would be great if Comcast could update this automated message promptly.

I have been receiving numerous unsolicited postal mailings at addresses that do not exist. Rather than receiving one mailing for the correct address, myself and my neighbors are each receiving 13 or more mailings per address due to fictitious apartment numbers or non-existent customer names. We have over 20 houses on our street. I kindly request that you eliminate my correct address and any invalid apartment numbers or variations of my address from all postal mailing lists. I do not wish for my information to be sold, rented, or shared within or outside of your organization. Due to privacy concerns, I am not sharing my address in this public forum. I urge you to contact me to confirm the removal of all incorrect addresses.

I encountered several errors in setting up my account. Despite requesting no paper bills, I am still receiving them. Additionally, I asked for a fixed IP, which does not seem to have been implemented. It is incredibly challenging to reach a customer service representative. This difficulty is reminiscent of why I switched from Comcast in [redacted]. The salesperson promised prompt callbacks to my emails, but I have not received any responses after three attempts this week. Although I am allowed 30 days to cancel, I received a bill with a 20-day due date. This discrepancy is frustrating. Kindly contact me at your earliest convenience.

I just got my January bill, and the charges have increased from $52.99 to $79.95. I believe there may be an error in the billing department. If this isn't a mistake and there has been a price hike from Xfinity, I may need to consider switching providers. There is also a new charge for equipment and maintenance that I've never had to pay before. As a retired individual living on a fixed income, this additional cost is challenging for me. I would really appreciate it if you could provide me with more information. Thank you.

On Thursday, December 19, I experienced an outage with my Xfinity/Comcast Internet service. Despite contacting customer support multiple times, I was unable to resolve the issue. I initially had three internet lines with Comcast, but now I only have two. The missing line, "nordgren" (not capitalized), was essential for connecting my cameras and smart devices. Re-establishing this connection is crucial as these devices are currently unable to connect. The other two lines are "Nordgren" (capitalized) and "Nordgren-5G." I seek immediate assistance in restoring my lost internet line, "nordgren." Your prompt attention to this matter would be greatly appreciated.

I am interested in getting service like many others, but I am hesitant to pay $11,[redacted] just to have the service extended to my area. There is a nearby subdivision where houses are more spread out compared to mine. I believe Comcast could make a profit if they conducted a thorough house-to-house survey to assess interest in our area. There are fifteen other potential customers besides me who could make this expansion profitable. I would like to know who I can speak to about this matter.

On December 13, my father switched to Comcast. When they came to set it up, his phone and internet weren't working. I contacted the Harrisonburg office on the same day. Unfortunately, they were very rude. In the end, DirecTV had to come on Sunday to get the TV working, but the phone and internet are still down. Comcast needs to fix this mess they made today. If not, I will have to reach out to the BBB.

I was contacted by an agent in October regarding a first-year discount package, which included TV services that I do not need. After declining the TV offer, I was assured of a $64 per month package for Wi-Fi only. However, I have just received a bill exceeding this amount and a threat to disconnect services today. I believe other companies offer similar Wi-Fi packages at better rates. I request to speak to a local representative as my previous experience with an overseas agent was frustrating due to long wait times and misunderstandings. It would be beneficial for the company to utilize local representatives considering their resources.

Tonight when I logged on, the Online light on my modem went out. I've checked the connections and rebooted several times. The Power light remains on, but the other lights either blink or go out. Sometimes the US/DS light blinks, followed by the WiFi light, then the Online light, and finally the Tel lights. However, shortly after, everything except the Power light goes out again.

I accidentally unplugged my cable box, the small 3 or 4-inch one, and now it won't reset. The green light keeps flashing on and off in my room. I tried switching it with another box, but now that one is blinking too. The main cable box in the living room is working fine. I also need a new cord for one of the boxes, as it's not showing any lights even after having it for 13 years. Please assist with resetting the boxes.

We recently relocated from Howell, MI to Dexter, MI, and unfortunately, Xfinity does not offer service at our new address. We are currently using Spectrum for cable and internet, but have experienced 11 hacking incidents on our internet and have found the cable service to be subpar. We are dissatisfied with the service and prefer not to return to Direct TV. We are eagerly awaiting Xfinity to expand their service to [redacted] McGuiness Rd Dexter, MI [redacted].

I recommended Comcast to my brother, and he switched from AT&T, incurring a cancellation fee. The installation was scheduled for Monday, but the technician who came had limited experience. Currently, only one TV works properly, while 2 or 3 TVs require multiple remotes. One TV doesn't turn on at all, and the wires from AT&T were left connected. My brother is upset, and I've faced similar issues during my installation. I need a quick resolution to this situation.

I need to confirm that I am within the timeframe to cancel our service without any charges. I scheduled a self-installation for November 23, [redacted], but upon arriving at the property on November 27, [redacted], the service was not accessible. A technician had to visit the property to resolve the issue, and the service was not truly available until December 3, [redacted]. Due to this delay, I believe I fall within the 30-day cancellation period for Xfinity internet service.

I have two above-ground lines in my backyard that I have been asked to have buried. I am not a customer. The lighter orange wire leads into a house three houses up from the disconnect in my yard, while the second, larger orange wire goes towards a street nearby. I have tried many times to resolve this issue because it poses a tripping hazard. The smaller wire has been there for months, and the new one is more recent. I urgently need this situation resolved as soon as possible.

A few months ago, when I began this service, I returned all of the previous equipment and received a refund. I have contacted Comcast multiple times since then to inform them that everything was returned. Despite their assurances, I am still being billed for unreturned equipment and accruing late fees. This situation needs to be resolved immediately. I am frustrated and need this issue to be addressed promptly.

Everything at home is running smoothly, but I thought I would give the Xfinity speed test a go. I conducted the test on my Dell desktop, linked to my Arris router using a 10-foot LAN cable. The download speed only reached 10 mbps! I also tested it on Ookla and encountered the same outcome. I subscribe to Xfinity Performance internet, promising speeds up to [redacted] mbps. After running the Xfinity troubleshooter, it seemingly found no issues with either my Arris cable modem/router or the connection to the office/server. What could be the problem here?

Everything seems to be running smoothly at my home, but I wanted to check my internet speed using the Xfinity speed test. I used my Dell desktop computer connected to my Arris router with a 10-foot LAN cable. The results only showed 10 Mbps for download speed. I also tested using Ookla's speed test and got the same outcome. My Xfinity Performance internet plan promises speeds of up to [redacted] Mbps. After running the Xfinity troubleshooter, it confirmed that everything was fine with my Arris cable modem/router and the connection to the office/server. I'm puzzled.

I would like to request the removal of my address from the incorrect mailing lists. There have been numerous unsolicited mailings sent to non-existent addresses, resulting in my neighbors and me receiving mail intended for others due to fictitious apartment numbers or customer names. With over ** houses on our street, it's crucial to eliminate my correct address and any nonexistent apartment numbers or variations associated with it from all postal mailing lists. I do not consent to my information being shared, sold, or rented within or outside your organization. As I cannot publicly share my address here, I kindly ask for a phone call to confirm the removal of all inaccurate addresses.

Since late [redacted], I have been consistently receiving frequent requests from Xfinity to reset my computer password, almost on a weekly basis. Dealing with this has been frustrating and time-consuming. Despite addressing this issue in live chats with Xfinity representatives since mid-[redacted], the problem persists. The first chat successfully stopped the requests between 6/1/19 and 11/22/19, but they resumed shortly after. Even after another chat on 12/14/19 with representative Dhiraj, where I was assured the problem would be resolved, the reset requests continue almost weekly. It is disheartening that despite assurances, the issue has not been resolved. I have a transcript of the 12/14/19 chat with Dhiraj for your reference. Xfinity also has secondary security questions that are rarely utilized, making me question their purpose. I kindly request that Xfinity permanently stops these unnecessary password reset requests moving forward. As a long-time loyal customer, I hope my request will be taken seriously. I am looking forward to a prompt confirmation of this action. Thank you, Dave Brown.