Comcast Customer Service Issues

I have spoken to multiple agents regarding my payment date on the 3rd of the month and was assured that my services wouldn't be disconnected until January 3rd. Despite assurances for the holidays, I was disconnected. This issue is compounded by $[redacted] taken from my account ending in [redacted]. I'm frustrated and now without TV or Internet, facing additional fees. After being a customer for over 20 years, I expect better service. If I'm unable to regain my services today and avoid further charges, I may need to consider switching providers. I hope you can adhere to the information provided to me previously. I am very frustrated and need this issue resolved promptly.

My 90-year-old mother is experiencing internet connectivity issues once more. The system is not recognizing her established username and password. Username: tigerlily Password: kurpieski We require direct assistance to restore her internet service. The account holder is Eileen B. Davidson, and I, her son Michael, am acting as the intermediary due to her hearing impairment. I am prepared to provide any necessary information. Thank you, Michael Davidson

I'm experiencing an issue with my Roku TLV TV and XR15 voice remote control. Recently, I started getting Spanish language sports reporters on NFL games instead of English like before. I tried to change it back to English by following procedures I found online at Xfinity. However, this resulted in me not being able to use the power or mute buttons. After some trial and error, I found a procedure that worked for restoring the power button and sound by using the 5 digit numerical code [redacted]. But now, I'm facing difficulties trying to restore the voice command feature. The procedure to simultaneously hold the voice and Xfinity button until the red light turns green isn't working properly. Currently, I still have Spanish audio on some stations, including Sunday night football, while closed captions are in English. I'm looking to restore the voice command feature and hear NFL games in English again.

I have reached out multiple times and spent over 8 hours dealing with your customer service. During a call in October, I was assured my bill would decrease to $[redacted].60 a month by removing certain services, but it hasn't been adjusted. Additionally, I experienced poor cable service for 12 months and it was resolved by replacing the in-ground cable. Despite being promised a $[redacted] credit, only $62.87 was applied to my account. Currently, I am still being billed incorrectly at $[redacted].89 instead of the agreed upon $[redacted].60. After yet another lengthy call, it remains unresolved. The agent, Gene #[redacted]2, stated the previously quoted amount is no longer available, causing further frustration. I am extremely disappointed with the lack of assistance from your company and feel completely overwhelmed.

Hello XFINITY, I am reaching out to discuss the possibility of maintaining my current services with XFINITY or potentially switching to a different provider. Currently, I am subscribed to all Comcast services except for Home Security. I am interested in retaining my existing plan priced at [redacted].99 with [redacted] channels and 275MB, or something similar with the same services. I have been a loyal XFINITY and XFINITY Mobile customer for a significant period, even taking the time to write letters to management to commend employees for their exceptional support. Despite encountering challenges when I contacted the [redacted] number and visited the XFINITY Store, where I was advised to call XFINITY directly, I am hopeful for a resolution. As a senior citizen with disabilities that limit my mobility, I made the effort to travel to the nearest store (40 miles away) with the assistance of my wife, only to be redirected back to calling. This led me to explore the Chat option as suggested by my neighbor, who is an XFINITY technician. Although my typing may be slower due to my age, I am trying my best to communicate my concerns. Thank you.

My bill was unexpectedly increased. In late October, I contacted customer service due to a billing issue of $[redacted].63 and spoke with representative Kira. She assured me that my new monthly bill would be around $[redacted]. However, my latest bill shows $[redacted].20, which is confusing. Each bill feels like a surprise, and getting through to customer service is challenging as I am unable to speak to a live person. I am considering switching to Verizon out of frustration with Comcast's service. Despite not having high hopes for Verizon, the inefficiency of Comcast is pushing me to explore other options. I have been waiting on hold for 35 minutes without success. I might end the call soon. Your timely assistance is appreciated. - B. Golden

My email is currently blocked by spamhaus. In order to remove the record SBL175056 ([redacted].[redacted].0.0/16) from the SBL, the Abuse/Security representative of webexxpurts.com or the Internet Service Provider responsible for the [redacted].[redacted].0.0/16 range needs to contact the SBL Team via email to explain how the abuse issue has been resolved. The email should clearly state how the problem was dealt with and confirm that the abuse problem has been completely resolved. Once the issue is resolved, the listing will be promptly removed from the SBL. When contacting the SBL Team regarding this specific SBL listing, it is important to include the ticket information provided in the Subject line of the email.

This morning, during a thunderstorm, my kitchen television stopped working. The same issue occurred last week during another storm, and after contacting Comcast, a technician replaced the faulty cable box. Now, my TV is displaying an error message, "Video signal interrupted. Error code [redacted]." Despite a reset attempt recommended by Comcast, the problem persists. I believe the cable box may be the issue again, possibly sensitive to lightning. The other TVs in the house are functioning normally. I prefer to avoid the previous experience of multiple visits from technicians with language barriers. I simply need a technician to visit and inspect the cable box.

Regarding my refund request issue with Cubavisaonline.com Hello, I submitted an application on 14.12.[redacted] through Cubavisaonline.com and paid [redacted] EURO. Shortly after, I realized I couldn't travel through the USA to Cuba due to US laws. I promptly contacted the Cuba Embassy in Norway and informed Cubavisaonline through their website and email ([redacted]) to cancel my application and request a refund. I received correspondence on 20.12.[redacted] from Mr. Dafine Blanco, Visa Processing Agent, stating they could only cancel the shipment and insurance. The last email I received was on 06.01.[redacted] from Cuba Visa Online <[redacted]>, confirming that my refund has been processed and will be issued soon. Since then, I haven't received any further responses. I am unsure of what steps to take next. Any guidance on how to contact Cubavisaonline.com ([redacted]) would be greatly appreciated. Thank you for your assistance. I eagerly await your response. Best regards, Ren Liu Nerli from Norway

When my family moved to [redacted] Paperbirch Drive in Smyrna, Tennessee in mid-September, I arranged for Xfinity cable and Internet services to be installed. Despite the house being two years old, the previous owner did not have cable service, so a cable needed to be run from the outside box to the house. The technician mentioned that the cable would be buried within two weeks, but upon our actual move-in on October 24, it was still lying on the ground in the yard. After days of trying to contact Xfinity, we eventually got a technician to come out and fix the cable. However, due to personal reasons, we decided to return to our Kentucky home in December. On December 8, while packing boxes, I tripped over the still unburied cable, injuring my nose and damaging my glasses. Despite being assured that the early termination fee of $[redacted] would be waived by the Xfinity store in Murfreesboro, I later discovered it was still on my bill. I believe Xfinity should waive the fee due to their failure to bury the cable promptly, as it not only caused my injury but could pose a danger to other residents, particularly children playing in the area. I urge Xfinity to address these concerns promptly for the safety of all residents.

I encountered issues with a set-top box PAK[redacted]61. The Xfinity store in York, PA provided me with a SACBXZJNR set-top box, which I struggled for 36 hours to install with no success. Despite trying all troubleshooting methods available online, I am frustrated as I haven't been able to get my TV working. Eventually, an Xfinity representative informed me that the SACBXZJNR is incompatible with my LG Smart TV. I have since reconnected the PAK[redacted]61, but now face a signal connection issue. Unfortunately, I am unable to locate any phone numbers to reach a Comcast/Xfinity technician for assistance. Even after attempting the "refresh" online page, the problem persists. As a loyal customer who pays $[redacted] monthly, I find this situation unacceptable. I am eagerly awaiting your prompt resolution to this matter. Thank you. - Virginia O.

I interacted with your agents three weeks ago and again yesterday. While they were somewhat helpful, the issue with my internet connection persists. My connection keeps switching from DCbrown100 secured [redacted]% Wifi to Xfinity secured with limited Wifi, particularly during the day and more so at night. After four months with your service, I am considering returning to my previous provider, a phone company that provided reliable internet service without any issues. I lodged a complaint a month ago and spoke with a service technician who mentioned that a tech would follow up, but that has not happened yet. The tech I spoke with yesterday was somewhat helpful but did not fully resolve the problem. I would appreciate a response, even if it's just through email.

I came across some questionable Comcast numbers, [redacted] and [redacted], on this site. When I tried calling the [redacted] number, after a few clicks, I was prompted to press 1 for a discounted plan for individuals over 50 but got redirected to a medic-alert service which didn't even let me speak before mentioning providing more information. I decided to hang up out of concern for my cell number's privacy. The other number, [redacted], also had a similar series of clicks. This all occurred around midday PST on 1/23/20 amidst Comcast service issues. Just a heads up for others experiencing the same problem with these numbers.

After contacting Comcast a week before moving to cancel my service on January 9, [redacted], I was surprised to see a charge of $53 on the 15th from my checking account for internet service. When I inquired, they initially denied the charge but later issued a credit. However, I was charged again on January 29. Trying to resolve this, I was on hold for 1.5 hours but got disconnected before speaking to a supervisor in billing. I am frustrated and request Comcast to remove my AutoPay details and cease any further unauthorized charges.

I recently called to check my bill which was approximately $[redacted]. I was shocked as I had not ordered any adult movies or channels. I've been a loyal customer for over a year and have never requested such content. Despite their offer to assist, the customer service representative claimed the movies were watched at my residence. I was preoccupied with paying off my bill promptly to qualify for your phone service and purchase a new device. The representative mentioned they couldn't remove the movies that were reportedly viewed. This situation is distressing, especially because I rely on TV for companionship due to my mental health condition and being on SSI. I live alone, and the thought of losing this source of comfort is unsettling. I sincerely hope for your assistance as I have never shown interest in such material. Your help would be greatly appreciated. Thank you.

I am disappointed with the recent changes to our cable lineup. First, Encore was removed and replaced with a new movie station that requires an additional fee. Now, Starz is also set to be taken away only to be offered back at a price. It's frustrating not to receive any billing credits for losing these channels. The introduction of EPIX as a pay-per-view option seems like a money-making scheme. Comcast/Xfinity's actions are becoming too overbearing. Communication about changes, like the bundle I recently renewed, should not be sneaked through emails. It's disheartening to see big companies neglecting the needs of hardworking individuals and retirees. The focus seems to be solely on profits rather than customer satisfaction. As a senior living on a fixed income, the high monthly charges are unjustifiable. It's time for companies to consider the impact of their decisions on loyal customers like us.

We recently contacted customer service regarding our slow internet connection, and we were advised to get a new modem. Despite having signed a new two-year contract earlier this year, we were assured there would be no extra charges. We had this in writing via email, but the email has since been deleted. However, I received the new equipment today along with an email stating my monthly bill will increase from $[redacted].15 to $[redacted].84. I am not willing to pay these additional fees as promised otherwise. I have not unpacked the equipment yet. Should I return it? I require confirmation that my monthly fee will remain at the agreed rate of $[redacted].15. Thank you.

Our rented modem from Xfinity is experiencing persistent WiFi connectivity issues. Recently, the WiFi signal has been consistently weak or unavailable throughout the house. Despite our attempts to reset the modem and relocate it to a more central and open space in the house, the problem persists. We are requesting assistance to have a technician visit our home to diagnose and potentially replace the modem to restore our WiFi service. Thank you for your attention to this matter.

My TV internet streaming keeps cutting out after about 1-2 hours consistently for months. Technicians have already replaced the old outside couplings and the Xfinity modem twice. During the last tech visit on December 18th, I was informed that the old drop line needed replacement, which was estimated to be done within 30 days. Unfortunately, I have not received any follow-up and my attempts to contact them have been unsuccessful. We are retirees from a Comcast-owned company and would like to continue our phone and internet services with Xfinity. It would be greatly appreciated if someone could reach out to me regarding this matter.

I have been unable to resolve my issue using the GetHuman method since a few hours ago. I kindly request to switch back to communicating via email. I'm seeking clarification regarding a charge listed on my bill under the Xfinity Internet section: Internet/Voice Equipment Rental. As far as I am aware, I do not have or utilize this equipment. The internet fees are covered by my daughter, Erika R. I am only accountable for the TV expenses on my account: [redacted] 32 [redacted]. I would greatly appreciate it if the mentioned charge could be removed from my bill.