Comcast Customer Service Issues

I have not used the TV service since switching to a business account to save money, as I was promised. Despite following all the steps to avoid additional charges, my bill doubled unexpectedly. I called previously and was assured of a credit, but it has not been applied yet. I feel frustrated by the lack of follow-through on promises made by Xfinity/Comcast. In the past, I also had issues with a Norton security breach that resulted in my home computer being compromised. I hope for real solutions rather than more empty promises and deceptive advertising tactics. Thank you.

I have been a victim of identity theft. Comcast was made aware of it on June 8th. Despite this, they placed the bill into collections on August 8th, just 2 months later. This fraudulent account, now back under my name, accrued a $1,[redacted] bill which has now been reduced to $[redacted]. It appears that the fraudulent party has been making payments on the account. I have contacted multiple representatives to have the address flagged to prevent further misuse. Despite providing all necessary documentation and proof that I am not associated with the fraudulent account, Comcast has not been helpful and has allowed the account to be reopened. I have completed all the required paperwork and verification steps on my end. I am seeking assistance from Comcast's security team to resolve this issue promptly.

I called the number provided and ended up speaking to someone overseas who could not assist me. I am feeling frustrated at the moment. After sending an email, I received a response stating that they cannot help me because I no longer have Xfinity. I was considering returning to Xfinity, but the help offered was to visit a website, which still did not resolve my issue. Whenever I try to send emails, I get an error message about authentication settings for my outgoing email server. The rejected email address was '[redacted]'. The error message indicates an authentication problem with the server.

Hello, I am experiencing issues with my remote control as some buttons are not functioning. I am in need of a replacement. I am looking for the older silver model with the red OK/Select button positioned in the center of the arrows. It is crucial that the remote includes the “HD Zoom” button located below the number 9 button, which is missing from my newer XR2 remote. I have visited my local office, but they do not have this specific model in stock. Despite contacting Comcast support three times regarding this matter, I have yet to receive the replacement remote they promised to send me. Thank you, Steven K. [redacted] Wisconsin Ave. Manitowoc, WI [redacted] Phone: [redacted] Account #: [redacted] 10 [redacted]

Around two weeks ago, I visited the Comcast store on Asheville Highway in Knoxville, TN. I remember the representative I spoke with, although I don't recall his name. I paid $30 to settle an overdue bill and began the process to reinstate services. I intended to return on that Friday to pay the $[redacted] deposit for Xfinity WIFI, which I expected to cost $[redacted] monthly. Unexpectedly, an Xfinity technician arrived that Sunday to install the WIFI, although I had not submitted the deposit or requested installation. Now I've received a bill for $[redacted] due on October 6, [redacted], even though I haven't had a full month of service or agreed to the setup. I acknowledge my usage for the past two weeks and don't mind paying for that, but I refuse to cover charges for services I didn’t approve. I insist on a resolution to this billing discrepancy and the incorrect setup charges.

Hello, my name is Lashunda Tyler. I contacted customer service regarding issues with my internet service. During the call, I interacted with a young man named Julius who was quite impolite. Despite my requests, he declined to provide me with his name three times. I asked to be transferred, but he persisted in speaking with me. As a customer who experiences panic attacks, his behavior caused me undue distress. Consequently, I ended the call, called back, and was assisted by Lisa. This took place around 11:50 am today. Can someone please review and retrieve the recording of that call?

I'm experiencing issues receiving my additional cell phones. I currently have a phone through Xfinity but ordered two more and have not received any confirmation if they were approved. I'd appreciate knowing the status as I could easily order the same phones from Amazon and have them delivered by Monday with just a few clicks. I switched from BoostMobile for this reason and would prefer not to wait 4 or 5 days to have the phones. I can simply go to the nearest Xfinity store to get a SIM card and have them working on Monday.

Hello, I recently spent two hours on a call last Wednesday, October 9th, with a customer service representative from Xfinity named "Bell" trying to resolve a problem with my email inbox. Despite Bell's efforts, the issue was not resolved, and she mentioned she would follow up but hasn't yet. I have not received any further communication from Comcast / Xfinity. My email address is [redacted] The problem started after I cleared out my inbox by deleting around [redacted] emails last week, possibly on Wednesday, October 2nd. Approximately [redacted] emails that were left, dating back several months, have gone missing and cannot be found in any folders, including spam or trash. Only a few pre-October 2nd emails remain. I access my emails using Chrome browser and my iPhone "Connect" app, without using any other email programs. I'm hoping to recover the missing [redacted] emails and receive assistance from Comcast / Xfinity. Thank you, Tony S. [redacted] [redacted]

My name is Michael Frye, residing at [redacted] Virginia Ave North. I can be reached via email at [redacted] My wife, Brenda Frye, usually handles our Comcast bill payments but is unable to access the online payment portal. We are seeking assistance to resolve this issue promptly to avoid any late fees. Thank you for your help. Additionally, we keep receiving notifications about an old TV box that we returned personally to the UPS store in Brooklyn Center, MN, located across the street from the Brooklyn Center Courthouse. Any help you can provide on this matter would be greatly appreciated. Thank you.

I want to inform you that a recent cable repair on my property left wires hanging on the ground and old wires coiled up without being removed, posing a safety hazard. The address affected is [redacted], [redacted] & [redacted] Barker Street, Stafford, TX [redacted]. The wire is located at the property entrance along Barker St. I spoke to Richard (Technician [redacted]) on 10/5 regarding this issue, and he assured me it would be corrected urgently. I followed up on 10/7 to request immediate action, as per Richard's instruction. I want Comcast to address this promptly to prevent any injuries or damages. In case of any incidents, Comcast will be held responsible for any resulting losses. Sincerely, Charles N. [redacted] [redacted]

I am seeking help with my billing issues regarding Xfinity TV and DVR cloud services. I have been charged $[redacted] and $85 for services I have not used. My bill keeps fluctuating and I do not understand why. The company only offered a $10 reimbursement for months of incorrect charges, which I find unacceptable. I stumbled upon a neglected bill while reviewing my charges, as I typically pay online. This situation requires immediate attention, and I expect to be properly reimbursed.

I had a challenging experience with Xfinity recently, which was resolved by an employee named Yassine B. in Portland. Approximately 6 weeks ago, I received a call from a rude individual claiming my Xfinity account was $[redacted] overdue. Despite my bank statement indicating otherwise, a manager named Mattie from Utah promised to investigate but failed to rectify the issue promptly. It later transpired that Xfinity had created a new account without explanation, resulting in our payments being misallocated. After enduring an internet disconnection and billing discrepancies, my husband and I visited the Xfinity office in person due to unhelpful phone assistance. Yassine's intervention was instrumental in resolving the situation. However, this ordeal raised concerns about the lack of customer support in similar scenarios, especially for elderly or disabled individuals facing mobility challenges. The experience highlighted the importance of addressing such issues promptly to prevent elderly fiduciary abuse.

I arranged to pay the balance of $[redacted].95 due on the 6th, but due to the unfortunate circumstance of my family burying another relative - the 5th since Aug. 18th - I had to use the money to bring my daughter and husband to her grandmother's funeral tomorrow. I have obituaries as proof of these events. I am requesting an extension on my bill payment because of this recent loss. I understand this may seem unusual, but I assure you it is true. I kindly ask for a bit more time. Thank you, Rosette E.

I have a property at [redacted] 18th SE in Albany, Oregon. During my recent visit, I noticed a guy wire from a utility pole in the front yard is connected to the corner of my house, causing damage as the pole leans away. I suspect the pole is owned by Comcast. I kindly request a representative to come to the property to assess and address this issue promptly. If left unresolved, I may have to remove the guy wire to prevent further damage to my house.

When Comcast was installed at Covenant Living of Golden Valley, I spoke with the installer and the installation crew manager. Due to my wife's poor eyesight and difficulty using remote controls, they recommended a voice-activated system for our apartment, specifically for our living room. However, we have yet to receive one. How can I go about getting this system installed?

I recently switched to Xfinity and now I can't access my Comcast email. I have important emails, like ones from my doctor, that I need to access. I also need to print my email contacts. When I reached out to Xfinity, they directed me to contact Comcast, but the number I have seems to be the same for Xfinity. This whole situation is very frustrating, and it's making me consider switching servers. You can contact me via my cell phone email, which is working fine.

I subscribed to Triple Play on May 18 and it was installed on May 24. When my roommate wished to switch to Fios, I promptly cancelled my service on June 17 within the 30-day period. Despite paying my account in full, I noticed on June 20 that my account still showed as active. After contacting customer service, I was informed the system needed time to update and to return the equipment, giving it 1-2 billing cycles. On August 10, seeing no change, I contacted them again and a representative promised to resolve the issue after speaking with their supervisor, suggesting I wait a bit longer. To my dismay, I received a collections notice on Sept 26 for $[redacted].32. It has been a frustrating few months dealing with this situation, and I am seeking a final bill that reflects the account is cleared and confirmation that it is removed from collections. Thank you for your attention to this matter.

I am experiencing intermittent outages lasting 3-8 seconds every few minutes on my cable channels, particularly on the sports channels. The screen sputters and freezes, indicating a signal issue. I contacted support a week ago and was informed of an upcoming area update. However, the problem persists, even worsening in frequency since then.

I had to cancel my services a couple of years ago when I relocated to Louisiana. Upon cancellation, I was charged a hefty fee. I believe this charge is unfair since the services were not available in Louisiana at the time. Now that I am moving back to Georgia, I am being asked to pay a $[redacted] bill before I can restore my services. Unfortunately, I do not have the funds to cover this bill. Also, I feel it's unjust to be held responsible for a situation beyond my control. The bill does not appear on my credit report so I am unable to contact any collection agency regarding this matter. I urgently need the services reinstated by November 29 for my children's schoolwork. Any assistance would be greatly appreciated.

We experienced a complete internet outage at our residence since around 5 am until now at 4:35 pm. I acknowledge that brief disruptions can occur, but leaving paying customers without service for such an extended period is not acceptable. As someone who works from a home office, this outage has resulted in missed meetings, hindered job performance, and financial loss due to having to utilize costly phone tethering for basic communication. I kindly request the following: 1. A comprehensive explanation of the cause behind the service interruption. 2. Details on the actions being taken to resolve the issue and an estimated timeline for service restoration. 3. A copy of the Service Level Agreement between Comcast Xfinity and myself as a customer.