Comcast Customer Service Issues

I have been facing internet issues for over a week now. Various explanations have been given for the problem, but it seems to be a line issue outside my condo that needs repair. Despite technicians coming in and confirming this, my numerous voicemails to different Comcast representatives have gone unanswered. Trying to reach a real person via their automated system only leads to dead ends, leaving me utterly frustrated and in need of urgent assistance.

I currently pay around $66 for TV and internet services. In addition, I make an extra $45 payment to MSN Live and two $10 monthly payments to newspapers. Despite all these payments, including those for electric and water, the quality of services is not up to par. The internet service is at best C-class with limited coverage and basic Wi-Fi. The TV package offers few movie channels, one local sports channel, and a limited selection of shows. The increase in payment seems to coincide with more advertisements, especially during sports coverage, making it difficult to enjoy the programming. I find that the $[redacted] yearly fee for Amazon Prime Video provides more value compared to local movie channels. The excessive and sometimes offensive content of the advertisements, like "do you poop enough?" and "transvaginal mesh," is concerning. It appears that despite significant investments over many years, the return on services received is quite low. I am questioning where the money is being allocated and what options are available to improve the situation.

I am requesting immediate contact from a supervisor as I have been experiencing ongoing issues with my internet service. Despite being advised to upgrade to the new gateway for $13 a month, the problem persists. During the technician's visit, I found their approach lacking as they did not thoroughly inspect all connections, which should have been a basic step. When I went to exchange a box at the office, I encountered an incredibly rude staff member. I expressed my frustration to them and even offered to cancel my service. Being a loyal customer for over 30 years, I believe more effort should be put into resolving these issues. If the problem is not fixed promptly or compensated on my bill, I will be switching providers very soon. Time is of the essence, and I hope this matter can be resolved promptly.

I recently upgraded my service and the internet connection went smoothly, but I'm having trouble getting the TV box to connect. I even tried the same outlet the internet modem was plugged into. Previously, I had no issues with the basic service. After spending over an hour with an online tech support representative trying to resolve the issue, they mentioned a $70 technician service call. I don't believe I should be charged for this since I followed all the steps and the self-installation failed. I'm considering canceling the upgrade and returning the equipment. Ideally, I would like to revert to my previous basic service; otherwise, I may switch to DISH. Any assistance in returning to my previous service would be appreciated.

I recently received the August bill and noticed an increase, totaling almost $[redacted]. The additional charges include over $30 for an increase and $40 for an at-home visit. Our television stopped working after your van was near our neighbor's residence, who had just moved in. Despite attempting to fix the issue ourselves with no success, Comcast was contacted, and after providing some TV numbers the service was restored. However, when the technician arrived, they had to correct my unsuccessful attempts at fixing the TV. It is frustrating to be charged for a problem caused during your visit. As seniors on a fixed income, these continuous additional charges are becoming unmanageable. The constantly increasing monthly payments are concerning, especially when the value received does not match the cost. Many programs are outdated repeats, and the frequent price hikes are unjustifiable. We are considering whether these services are worth the expense, as only the phone service seems to provide adequate value. Your attention to these concerns is appreciated. Thank you.

I recently switched from Frontier to Comcast due to ongoing connectivity issues. Initially, I was pleased with the improvement in my computer's performance, being able to connect easily and use various programs. However, the connectivity problems have resurfaced shortly after. I've heard about companies reducing bandwidth to push customers to upgrade to a pricier service. I wanted to reach out to address this issue, hoping to restore the level of service I experienced initially and maintain it consistently. I'm not sure if there's a need for a technician to check for any wiring issues or similar problems, but I'm eager to have this resolved promptly. The fluctuating service quality, such as losing connection while typing an email last night and being unable to perform a speed test, is frustrating. Despite the service working well for a brief period, I'm now extremely disappointed and considering trying a different provider. Before spreading negative feedback, I prefer to give you the opportunity to address these concerns.

I recently contacted Xfinity to renew my agreement and lower my bill, as it kept increasing even on the agreement. Jeanie helped me find a budget-friendly plan since I am on Social Security Disability. She also suggested transferring my cell phone to Xfinity Mobile. However, after checking my new plan, it was not active yet. James from the call center in Washington mentioned that my order was incomplete and had errors. Despite requesting a callback if we were disconnected, I had to call back and got assistance from a person in the Portland office. They were unable to connect me to James and offered to help but I was hesitant to explain the whole situation again. Eventually, I spoke to someone from the Philippines, feeling exhausted, and requested a resolution. She confirmed the plan I was on was correct but we got disconnected before finalizing everything. Frustrated by the lack of follow-up, I am left feeling overwhelmed by the situation.

I would like to discuss the possibility of reducing the overall cost of Comcast services for our condominium, Nelon Towers. The building, constructed in Jackson, Michigan in [redacted], entered into an agreement with Comcast to cable every unit. However, residents are expressing concerns about the high costs and some are considering opting out. I have the following inquiries for Comcast: 1. How can we lower the monthly bills for all residents to make the service more affordable? 2. If residents decide to opt-out of Comcast, how will it affect those who choose to remain with the service? 3. Residing in Unit [redacted] of Nelson Towers, I pay around $30 per month to our condo association for Comcast TV. Additionally, I receive a separate bill directly from Comcast for internet and TV services. I'm puzzled by this double billing for TV in a single month.

Every time I renew the contract and agree on a price, the bill always ends up higher, and they never uphold the contract. Comcast has messed with my bill so much that when I received it on July 30th, I called customer service and spoke to a representative named Jose in Mexico City. After some discussion, the bill was adjusted to $[redacted].99, and I was assured it was the final amount. I requested a copy of the conversation, which I was told was recorded and that it would be mailed to me, but I have not received anything. To my surprise, this month's bill arrived at $[redacted].37. I cannot afford this sudden increase on our limited income and refuse to pay it. If this issue is not resolved promptly and the agreed-upon price is not honored, I will escalate my complaint to the State Attorney General, the FCC, and any other necessary authority. I am fed up with the dishonesty and continuous problems with this company, including unauthorized changes to my phone number. This situation needs to be rectified without delay.

My wife's email, [redacted], is not receiving emails from r20.com, which is essential for her online class. After contacting the company, they explained that Comcast is blocking their emails possibly due to spam filters. We need this resolved as soon as possible as she has a program deadline approaching. I believe the account is under my name, Douglas Silver, at [redacted] Your assistance in fixing this issue would be greatly appreciated. The emails she is missing are from Tommy Rosen at Recovery 2.0.

I am in the process of setting up new service, and I have received an installation date of 9/13. I made an error when creating my order, and now when I try to access it by logging into my new account, I am seeing my old mobile number. This redirects me to an old account where no service is active. I need assistance in creating a legitimate NEW account for the service address at [redacted] Ashcombe Dr, Dover, PA [redacted]. I have not yet received a new account number for this address. Thanks, Guy B.

My Skype account recently appeared as "signed out" due to inactivity. After contacting a helpful Microsoft technician who recovered my account, he advised me to reach out to you since I did not save my contact list. He recommended requesting access to my old account as I transitioned from Florida to New York and changed my email address. I need assistance as I cannot recall all the contacts on my Skype list. Thank you for your help. - Bill N.

I am unable to watch the local ACC sports because your service does not include the ACC network. I kindly request that you add this network before this Saturday. I reside in Virginia, right in the heart of ACC territory, and I find it unbelievable that the ACC network is unavailable. The ACC is celebrated as one of the premier basketball conferences and is home to the current number 1 ranked football team. It is vital to me to have access to this network by Saturday.

I'd like to share my experience with the recent move of billing inquiries to Mexico City. I was quite frustrated as I called three times and encountered difficulties due to language barriers. The agents should be fluent in all languages if this service is relocated. The last person I spoke to, Albert, seemed unsure about the issue. My account number is [redacted], for service between 8/29 and 9/28. There are erroneous installment charges of $31.99 and a $19.99 on-demand purchase we did not make. I request a credit and confirmation if it will be adjusted in the next statement. While in Buckner, Missouri, we experienced issues with the Chiefs football game airing in Spanish and Xfinity app displays also in Spanish. Despite spending over an hour troubleshooting with an agent, nothing changed. Adjustments to preferences to English for on-demand movies keep reverting to Spanish. I may need to contact Technical Support again, although this recurring issue is quite frustrating, especially since my husband is unwell and might unknowingly change settings.

A week ago, I submitted a complaint about being overcharged from March to September [redacted]. I was supposedly on a contract with a $56 statement, but I was sure I had ended the contract and was being charged $73, which was unexplained. I suspect the branch location might have put me back on the contract while replacing my faulty TV cable box without my knowledge or consent. As a result of this issue, I have decided to cancel my bundle service due to the lack of willingness on your end to honor our previous agreement. I was assured that I would receive reimbursement for the six months of overpayment. In my recent interactions, Cyra (9Z8) tried to assist me, whereas the "supervisor Travis" in the cancellation department had promised to call back with an update but failed to do so, with no indication of any follow-up noted in the records of my previous call.

Good morning, I'm Diana Simmons managing my Aunt Helen Trent's account at [redacted] Briar Rd, Philadelphia, PA [redacted]. She has been in and out of the hospital for a year. I intended to call on the 4th for an extension but ended up calling on the 5th. They are requesting the total balance due. Helen is coming home today and has finally agreed to let us help with her payments. Within the next week, we will go to the bank. I can pay the past due balance from August today, and September's balance on the 25th. Helen, who is 83 and relies on TV for entertainment, is on dialysis. She is asking for an extension until the 25th to pay the full balance. We are committed to getting her finances back on track. Helen has been independent but has realized she needs assistance now. I can make a partial payment today. Thank you.

I am looking to contact a customer about extending a bill payment. I previously used the live chat support for assistance. I am Diana Simmons, managing my Aunt's bill for Helen Trent at [redacted]. Her SSN is [redacted]. Due to her health issues and recent hospitalization, she has struggled to manage her bills. Despite this, she has a history of being punctual with payments. I requested an extension for August on the 5th, but was informed that the full amount needed to be paid. Helen is returning home today from rehab, and it may be challenging for her to visit the bank until next weekend due to her dialysis treatments. I can make a partial payment today and settle the remaining balance by the 25th. Her TV is her main source of entertainment as she is 83 years old.

I am experiencing issues with one of my two smart TVs not connecting to the internet. I recently had a technician visit to swap the secondary cable box and ensure all TVs were functioning. My Amazon Prime is now unable to connect, despite it being functional until four days ago. After spending extended periods on the phone with technical support and facing disconnections, I am frustrated. Despite providing my contact number, a callback was missed. I am requesting another technician visit tomorrow to resolve this ongoing problem. Your prompt assistance is greatly appreciated.

This morning, I experienced an Internet outage. I contacted 1-[redacted] for assistance. The first call initiated a robot-reset of my connection, but did not resolve the issue. During the second call, I was assisted by a representative, whose proficiency in English was limited. After 30 minutes of diagnostics, he erroneously advised me to contact the manufacturers of my laptop and modem due to perceived equipment defects. Requesting a system reset myself, the problem was successfully resolved. The quality of service from this representative was subpar, prompting me to bring this matter to your attention for further investigation.

I've spoken with numerous representatives and supervisors, but the answers I receive are inconsistent. Three supervisors have informed me that Stars is included in my package, and a paper channel guide will be provided along with the service agent, while others claim paper guides require a bill and that Stars is no longer part of my package. Despite Stars being part of my original purchase, it seems I can't change the past. After less than 3 weeks of service, it's important to focus on the present. Although I was advised by supervisors to follow up, a technician's visit was rescheduled without notice, and the issue remained unresolved until the technician eventually fixed it after multiple attempts. This whole situation has been filled with errors and feels like a complete nightmare.