I applied for a home equity line of credit at the end of March ****. As of this date I...

GetHuman4982778's Complaint issue with Citizens Bank from June 2020

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4982778's own words
I applied for a home equity line of credit at the end of March ****. As of this date I have not heard from them. I have called no few than ** times over the last several month. Have complied with all requests only to have a Ms De Santis call me time and again asking the same questions each time. I have heard several times that it's going to underwriting, closing will be next week. Next week never comes. I contact my loan officer Bruce Smith who never return a call, instead I hear from Ms De Santis with the same old tired questions and that it's going to underwriting. Never hear from any one, I have to initiate call but receive little or no information. I have never gone through the non-sense your bank has put me through.**Sorry I ever took advantage of your bogus offer.

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Citizens Bank

Complaint issue
Reported by GetHuman4982778
Jun 22nd, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 365 others
0 customers following this

Timeline

GetHuman4982778 started working on this issue
Jun 22nd, 2020 9:55pm
GetHuman4982778 indicated the issue is not fixed yet.
Jun 23rd, 2020 1:05pm

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