I applied for a home equity line of credit at the end of March ****. As of this date I...

GetHuman4982778's Complaint issue with Citizens Bank from June 2020

Help with my Citizens Bank issue
First: share to improve GetHuman4982778's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4982778 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4982778's own words
I applied for a home equity line of credit at the end of March ****. As of this date I have not heard from them. I have called no few than ** times over the last several month. Have complied with all requests only to have a Ms De Santis call me time and again asking the same questions each time. I have heard several times that it's going to underwriting, closing will be next week. Next week never comes. I contact my loan officer Bruce Smith who never return a call, instead I hear from Ms De Santis with the same old tired questions and that it's going to underwriting. Never hear from any one, I have to initiate call but receive little or no information. I have never gone through the non-sense your bank has put me through.**Sorry I ever took advantage of your bogus offer.

GetHuman4982778 did not yet indicate what Citizens Bank should do to make this right.

How GetHuman4982778 fixed the problem

We are waiting for GetHuman4982778 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Citizens Bank's attention and get better help faster. Tap below to get started.
Having Citizens Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Citizens Bank

Complaint issue
Reported by GetHuman4982778
Jun 22nd, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 365 others
0 customers following this


GetHuman4982778 started working on this issue
Jun 22nd, 2020 9:55pm
GetHuman4982778 indicated the issue is not fixed yet.
Jun 23rd, 2020 1:05pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies