In November we were told since we were loyal customers and paid our statements on time...

GetHuman1706214's customer service issue with Citi Cards from December 2018

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Help with my Citi Cards issue
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The issue in GetHuman1706214's own words
In November we were told since we were loyal customers and paid our statements on time since we had the card we would get *.**% on all purchases till July *, ****, instead of *%. I asked if that was for our cash rewards, and was told yes. My current statement still shows *%. I was on the telephone approximately ** minutes today, I asked four different agents to talk with a manager and never got one. We just got cut off. This is unacceptable since we are loyal customers.
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Citi Cards

Customer service issue
Reported by GetHuman1706214
Dec 6th, 2018 - 6 mons ago
I have an issue with Citi Cards too
Not resolved
Seen by 3 customers so far
Similar issue to 564 others
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Timeline
GetHuman1706214 started working on this issue
Dec 6th, 2018 11:07pm