I wrote more then ** times to Chegg. It seems that I get replies from a bot. But I am n...

GetHuman-ndom's customer service issue with Chegg from March 2021

Help with my Chegg issue
The issue in GetHuman-ndom's own words
I wrote more then ** times to Chegg. It seems that I get replies from a bot. But I am not sure. *Underneath there is one of the ** emails I send:**Hello Chegg team,**I used ** flashcards to learn about my colleague when I start working at the compagny in februari ****.*My contract ends in february ****. I get an e-mail from my former compagny that there is Information of colleagues on the internet. They want me to delete it. So I did. I deleted my flashcards and end my account. This doesn’t work.*The flashcards are still available at:**https:**www.chegg.com*flashcards*sociaal-werk-**d*f***-****-*fba-****-********bfe**deck**I ask Chegg to delete my account and delete my flash cards. No problem the Chegg team said: “done within ** days”*But after ** e-mails and ** days the flashcards can still be viewed. **My former Compagny want to sue me for getting the information* flashcards off-line. I will but, I don’t know how.**Can you delete this flashcards from your server?**Sincerely,**Niels Dom******@***.com *The Netherlands***Despite off their awnsers and promises to delete this flashcards nothing happened.

GetHuman-ndom did not yet indicate what Chegg should do to make this right.

How GetHuman-ndom fixed the problem
I wrote this to Rosenweig,**Onderwerp: Written notice off default. ***Dear Mr. Rosensweig,**I request Chegg. Inc. countless times to delete my flashcards. At **-**-**** Chegg inc. wrote me that flashcards would be deleted from the server*list of flash decks within ** days. Chegg inc. did not fulfil this obligation or failed to do so. This is why I hold you in contempt by this letter.**The last chance to deliver your obligation**I request Chegg inc. friendly but urgent to delete this ** flashcards (sociaal werk) from your server within * weeks after the date of this letter. If you don’t comply to this within * weeks, I will consider legal action.*Cost incurred will be charged to Chegg Inc. It is a call I hope I do not have to make.**To be sure Chegg inc. will get my letter, i will sent you this by e-mail and by insured mail.*I am looking forward to your positive consideration
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Chegg

Customer service issue
Reported by GetHuman-ndom
Mar 24th, 2021 - 2 years ago
Fixed
GetHuman-ndom shared how to fix
Seen by 26 customers so far
Similar issue to 6319 others
0 customers following this
Items needed
Order number
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Timeline

GetHuman-ndom started working on this issue
Mar 24th, 2021 1:02pm
GetHuman-ndom confirmed the issue is fixed. Hooray!
Mar 27th, 2021 2:23pm