Chegg account being deactivaded because of it seems to be a shared account.

GetHuman-adilsonj's Cancel Account issue with Chegg from May 2020

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The issue in GetHuman-adilsonj's own words
I was trying to get answers for my practice exam to see if my solutions were right so I needed the help from a Chegg expert. ... Hello,**Recently my account got canceled because it was identified as a "shared account." I don't share my account with anyone else but I am logged in from my computer(Acer) and my iPhoneX and the moment I received an email saying that my account was being deactivated was the moment I signed in on my computer while being logged in on my iPhoneX(Private search mode).
It is frustrating because the Chegg system identified my account as a shared account just because I was signed in on my Acer Computer and my iPhoneX at the same time when both electronic devices are mine.
Contacting me so that they can see that the * devices I was signed in were my devices not someone else's devices.
I have been a costumer for ** years and even bought the Easybib subscription and bought * books in CheggBooks.
Nothing, just waiting for them to contact me.
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Chegg

Chegg Inc
Cancel Account issue
Reported by GetHuman-adilsonj
May 21st, 2020 - 3 years ago
Not resolved
Seen by 203 customers so far
Similar issue to 6130 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account

Timeline

GetHuman-adilsonj started working on this issue
May 21st, 2020 9:39pm

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