my account is suspended from activity at **:** pm today but I was not even on my accoun...

GetHuman4641591's customer service issue with Chegg from April 2020

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The issue in GetHuman4641591's own words
my account is suspended from activity at **:** pm today but I was not even on my account then? I do not share my account with anyone and am concerned I am getting hacked. I called customer service twice today and they were extremely unhelpful and repeated information to me I already knew that did not help solve the problem. I pay for access to my account and need to use it. I DO NOT share it with anyone and am extremely confused and agitated with this situation. Call me right away at ***-***-**** or email me. I am outraged by this.

GetHuman4641591 did not yet indicate what Chegg should do to make this right.

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Chegg

Customer service issue
Reported by GetHuman4641591
Apr 14th, 2020 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 3729 others
0 customers following this

Timeline

GetHuman4641591 started working on this issue
Apr 14th 11:11pm
GetHuman4641591 indicated the issue is not fixed yet.
Apr 15th 4:35am
GetHuman4641591 indicated the issue is not fixed yet.
Apr 16th 2:05am
GetHuman4641591 indicated the issue is not fixed yet.
Apr 16th 3:23am
GetHuman4641591 indicated the issue is not fixed yet.
Apr 16th 1:01pm