I got a message saying there are multiple users on my account. I am for sure the only o...

GetHuman-hoskid's customer service issue with Chegg from October 2018

Help with my Chegg issue
The issue in GetHuman-hoskid's own words
I got a message saying there are multiple users on my account. I am for sure the only one using this account. I have several textbooks for my electronics class and therefore have to bounce around between books while studying. It says it will take * days to review my account. That will take up *** of my subscription that I am paying for. I am frustrated because I paid for this subscription for help with my classes and now I have been locked out. If you could help speed up this process or give me an extra week added on it would be appreciated.
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Chegg

Customer service issue
Reported by GetHuman-hoskid
Oct 10th, 2018 - a mon ago
I have an issue with Chegg too
Fixed
Seen by 5 customers so far
Similar issue to 2708 others
0 customers following this
Items needed
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Email address on the account
Timeline
GetHuman-hoskid started working on this issue
Oct 10th 9:42pm
GetHuman-hoskid indicated the issue is not fixed yet.
Oct 12th 2:30pm