I recently rented an e-Textbook (****), which is supposed to expire on ********. I have...

GetHuman-dabinkim's customer service issue with Chegg from September 2018

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The issue in GetHuman-dabinkim's own words
I recently rented an e-Textbook (****), which is supposed to expire on ********. I have the email confirmation and receipt. I was using it just fine for the first couple of days, and then suddenly when I refreshed the textbook, it told me that I don't have permission to access it. I went back to the email link READ NOW, made sure that I was on the right Chegg account, etc. Under the Orders menu on the website, it says I don't have any. I just checked the card*bank situation, and the order was not canceled or refunded. I really need to access my textbook so I can complete my assignment which I have just managed to get an extension for.
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Chegg

Customer service issue
Reported by GetHuman-dabinkim
Sep 22nd, 2018 - 2 mons ago
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Timeline
GetHuman-dabinkim started working on this issue
Sep 22nd 11:10pm