I rented textbooks with the free shipping on orders over $** offer a few weeks ago (I e...

GetHuman-dalmatia's customer service issue with Chegg from August 2018

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The issue in GetHuman-dalmatia's own words
I rented textbooks with the free shipping on orders over $** offer a few weeks ago (I easily exceeded $**, twice over). At checkout, the total reflected the price without a shipping charge, so I submitted the order. However, when I got the receipt via paypal, I noted that I was charged a shipping fee. I replied to the confirmation email from Chegg to explain the error that you made, but got to response. When can I expect the refund for the $**.** that I was charged in error?
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Chegg

Customer service issue
Reported by GetHuman-dalmatia
Aug 27th, 2018 - 4 mons ago
I have an issue with Chegg too
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Seen by 2 customers so far
Similar issue to 1318 others
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Timeline
GetHuman-dalmatia started working on this issue
Aug 27th 1:57am