Still being charged for a book. I just want to understand the process. I missed returni...

GetHuman818416's customer service issue with Chegg from June 2018

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The issue and preferred resolution, in GetHuman818416's own words:
Still being charged for a book. I just want to understand the process. I missed returning the rented book but I will pay for the book but my card has been charged so I don’t ant to pay twice.
I trust that Chegg will make this right and come up with a resolution that is fair.
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Chegg

Customer service issue
Reported by GetHuman818416
Jun 25th, 2018 - 2 mons ago
I have an issue with Chegg too
Not resolved
Seen by 4 customers so far
Similar issue to 655 others
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Timeline
GetHuman818416 started working on this issue
Jun 25th 3:37pm