Good evening,** Unfortunately, I was FORCED to void these two payments today. Recently...

GetHuman2644679's customer service issue with Capital One Auto Finance from March 2019

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The issue in GetHuman2644679's own words
Good evening,** Unfortunately, I was FORCED to void these two payments today. Recently, I lost my job and I fell behind making on time payments. Ms. Gabby(GAB) was very understanding of my situation and made arraignments for me to catch up the payments. Today I was contacted by another representative. She was NOT understanding of my situation, and she did NOT provide any solutions to my issues. Both of the payments that I scheduled were deleted. Now, I'm FORCED to make payments via debt card. I'm extremely unhappy with her lack of compassion and empathy. **Actively working to get caught up,**Elijah Harris
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Capital One Auto Finance

Customer service issue
Reported by GetHuman2644679
Mar 31st, 2019 - 6 mons ago
I have an issue with Capital One Auto Finance too
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GetHuman2644679 started working on this issue
Mar 31st 2:25am