I had a reservation with Booking.com and thought I cancelled it, but in actuality I had...

GetHuman-nc_roadr's customer service issue with Booking.com from July 2019

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The issue in GetHuman-nc_roadr's own words
I had a reservation with Booking.com and thought I cancelled it, but in actuality I had * reservations. I cancelled on Jan ** but didn't see the note stating I had only cancelled * reservation. I was charged *** for a room that I never visited. Is there any way I can please get a refund? I can't afford this! *Your cancellation is now confirmed.*Please note!*You will need to cancel each of the remaining * room separately.*Click to see your bookings*Battery Wharf Hotel, Boston Waterfront** Battery Wharf, Boston, ******United States*Room Type:*Deluxe Room, * Full Beds*Guests:** adults, * children*Check in date :**********Check out date :**********The booking is in the name of evelynn Shiflett*Hotels.com Confirmation Number: **************The nightly price you agreed to pay for this hotel was $***.***You agreed to the hotel’s cancellation policy below:*Free cancellation until *********If you change or cancel your booking after *:** PM, ******** (America*New*York) you will be charged for * night (including tax)*We will not be able to refund any payment for no-shows or early check-out.*If you have any questions you can email us or call us on ***-***-****,*(Please provide your Hotels.com confirmation number *************)*Book online or call ***-***-*****(** hours a day, * days a week Standard rates apply)

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Booking.com

Customer service issue
Reported by GetHuman-nc_roadr
Jul 16th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 17908 others
0 customers following this

Timeline

GetHuman-nc_roadr started working on this issue
Jul 16th, 2019 10:59am

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