My name is Kingsley and my booking reference number is ********** was booked on *th A...

GetHuman-yero's customer service issue with Booking.com from August 2018

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The issue in GetHuman-yero's own words
My name is Kingsley and my booking reference number is ********** was booked on *th August ** from swan At Forton . Unfortunately I wasn't able to attend due to my son illness. * I immediately informed the hotel and it was cancelled. But they still took my money from the account provided for reservations. *Could I get my money back as I didn't use the hotel please. *Hopping to hear from you soon. *My email address is *****@***.com **Or you can contact me via my mobile : ***********
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Booking.com

Customer service issue
Reported by GetHuman-yero
Aug 24th, 2018 - 4 mons ago
I have an issue with Booking.com too
Fixed
Seen by 14 customers so far
Similar issue to 3392 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-yero started working on this issue
Aug 24th 6:16pm
GetHuman-yero indicated the issue is not fixed yet.
Aug 26th 9:24am
GetHuman-yero indicated the issue is not fixed yet.
Aug 28th 2:29am
GetHuman-yero indicated the issue is not fixed yet.
Aug 28th 2:32am
GetHuman-yero indicated the issue is not fixed yet.
Aug 28th 2:33am
GetHuman-yero indicated the issue is not fixed yet.
Aug 31st 5:58pm
GetHuman-yero indicated the issue is not fixed yet.
Aug 31st 5:59pm