Booking ref No BDC-***********When we arrived at the hotel,the rooms were not up to an...

GetHuman1031493's customer service issue with Booking.com from August 2018

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The issue in GetHuman1031493's own words
Booking ref No BDC-***********When we arrived at the hotel,the rooms were not up to an executive standard, and dirty. We complained to the reception and they had nothing else to offer except a smaller room, which we declined. We declined the rooms as we did not feel they justified £*** for * nights. The bathroom was basically in a cupboard. So we would like the £*** back with you have taken from our account . It wasn’t that we didn’t turn up,it was we were not happy with the rooms .please note that the quality of their rooms are not up to a standard that Booking.com would want to advertise. We are not snobs but the room was filthy.**Kind regards*Peter George
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Booking.com

Customer service issue
Reported by GetHuman1031493
Aug 24th, 2018 - 4 mons ago
I have an issue with Booking.com too
Fixed
Seen by 9 customers so far
Similar issue to 3389 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1031493 started working on this issue
Aug 24th 2:53pm
GetHuman1031493 indicated the issue is not fixed yet.
Aug 24th 4:00pm
GetHuman1031493 indicated the issue is not fixed yet.
Aug 25th 5:30pm
GetHuman1031493 indicated the issue is not fixed yet.
Aug 25th 5:31pm
GetHuman1031493 indicated the issue is not fixed yet.
Aug 27th 5:31pm