Total costs for insurance purpose (any cancellation refund subtracted)

GetHuman-irmauys's customer service issue with Booking.com from July 2018

Help with my Booking.com issue
The issue in GetHuman-irmauys's own words
I need to get the paperwork correct. I need to know if I will receive any refund for cancellation and a letter to state my costs for booking both hotels. Ryanair flight affected our whole trip to London. ... Good day, we were unfortunate to have a booking on Ryanair that was cancelled on friday night ** July as we were suppose to board from Germany to London. That affected our stay in London and we could no longer go. We try to phone, but the hotels had a cancellation fee. I did also sent you a message. I would just like to know if we would be refunded in any way and if you could confirm what we lost. I could try to claim back from our insurance.*My confirmation numbers: **********, pin **** and also **********, pin ****
Please give me feedback and necessary costs structure for both hotels.
I am using Booking.com on all our trips and really need to receive help to resolve my predicament. My insurance will need proper cost structure.
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Booking.com

Hotel bookings on short notice cancelled
Customer service issue
Reported by GetHuman-irmauys
Jul 29th, 2018 - 9 mons ago
I have an issue with Booking.com too
Fixed
Seen by 11 customers so far
Similar issue to 2324 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-irmauys started working on this issue
Jul 29th, 2018 6:52pm
GetHuman-irmauys indicated the issue is not fixed yet.
Jul 29th, 2018 8:38pm
GetHuman-irmauys indicated the issue is not fixed yet.
Jul 29th, 2018 8:45pm
GetHuman-irmauys indicated the issue is not fixed yet.
Jul 29th, 2018 8:46pm
GetHuman-irmauys indicated the issue is not fixed yet.
Jul 30th, 2018 4:30am
GetHuman-irmauys indicated the issue is not fixed yet.
Jul 31st, 2018 5:06am
GetHuman-irmauys indicated the issue is not fixed yet.
Jul 31st, 2018 6:44am
GetHuman-irmauys indicated the issue is not fixed yet.
Jul 31st, 2018 9:08pm
GetHuman-irmauys indicated the issue is not fixed yet.
Aug 3rd, 2018 7:03am