Booking.com Customer Service Issues

I made a booking for a two-day break in Blackpool on 29/9/[redacted]. After realizing the next day that I actually wanted the date of 22/09/[redacted], I contacted the hotel to change the dates. They informed me that there would be an additional ninety pounds, making the total cost of my stay at the Imperial Hotel two hundred and ninety pounds. I noticed that the website still shows availability for the original date at the price of £[redacted]. I spoke with a customer service representative last Thursday regarding the extra charge, but I have not received any updates. Could you please assist me with this issue? My booking reference is [redacted] for the Imperial Hotel Blackpool under the name S. McKenna.

I have not received a refund for the $65 charge from Sea Cove Motel after canceling. Can you please look into this and resolve the issue? Additionally, I booked a car through booking.com with a quote of $[redacted] for a week from Right Car. However, I was charged an extra $40 for insurance upon pickup. They also tried to sell me a tolls and fees ticket which I declined. It took over 2 hours to complete the paperwork before the car was given to me. The staff was impolite and uncooperative. This experience has tainted my view of booking.com. I recommend avoiding this company and not promoting them to customers. I expect the $40 additional charge to be refunded promptly to regain my trust in your services.

Subject: Complaint and Refund Request for Booking Reference [redacted] Dear Customer Service, I wish to raise a complaint regarding my recent booking at Rooms 77-Florence from July 17th to July 20th, [redacted], with reservation number [redacted] and PIN [redacted]. Upon checking in with my family, we were disappointed to find that the room did not match the description provided on the booking.com website. The room lacks the amenities advertised, such as a seating area, and the facilities are substandard. The wardrobe is damaged, linens are worn out, blankets are unclean, and the overall condition of both the room and the common areas is poor. I have attached photos for reference, clearly showing the discrepancies between the actual room and the online description. Due to these issues, we have decided to check out early and seek alternative accommodation. Considering the misrepresentation of the property on your site, I kindly request a full refund of [redacted] Euros for the room charge, along with the Euro 27 city tax paid to the property representative. I appreciate your attention to this matter and look forward to a prompt resolution to ensure accuracy in property listings on your platform. Best regards, Niluka G.

In February [redacted], I made a reservation at a B&B for a July stay and received confirmation. When we arrived in July [redacted], they had canceled our reservation without informing us due to a last-minute change. After finally connecting to WiFi, I found an email from booking.com minutes before our arrival with alternate hotel suggestions an hour away in a different direction. We found a room up the road at a higher cost and contacted booking.com for a refund for the extra expenses. While the first customer service agent was helpful and professional, the second was unhelpful and impolite. Despite following their instructions, I had to email them for an update. It's been a week, and I've yet to receive a response from booking.com.

Hello, my name is Mele from American Express Platinum Travel. I am reaching out regarding Linda M. Berger's hotel reservation at the Apotek Hotel by Keahotels in Reykjavik, Iceland. She had booked 2 rooms for a stay from September 9th for 2 nights. One room was for her son, Erik Allen Berger, and the other for herself and her husband, Larry Allen Berger. Unfortunately, due to Linda's cancer diagnosis and upcoming chemotherapy, she is unable to make the trip. I kindly request a cancellation of the reservation and a refund, even if it is partial. Thank you for your understanding and assistance.

Regarding the rental at 7/2 Goderich St in Perth from July 23 to 26, [redacted]. I am disappointed by the handling of my $[redacted] bond for a $[redacted] booking. The bond was taken as an actual purchase rather than an authorization and needs to be manually refunded. This practice is misleading and should be rectified. If this business approach continues, it will lead to dissatisfied customers, which is not acceptable in the travel industry standards. Interest should be earned from the company's funds, not from customers' money. Sincerely, M.A. | National Sales Manager | Oz Snow [redacted] Old South Head Road, Bondi Junction NSW [redacted] | Mobile: [redacted] [redacted] [redacted] | Reservations: [redacted] [redacted] [redacted] | Email: [redacted] Websites: www.ozsnowadventures.com.au www.extremeadventures.com.au For Oz Snow Group of Companies Follow us on social media platforms. Please be mindful of the environment before printing this message. Confidentiality Notice: This message and its attachments are confidential and intended for the recipient only. Any opinions expressed do not necessarily represent those of Oz Snow Limited. If you are not the intended recipient, do not disclose, forward, or act upon this communication. In case of receipt in error, please contact the sender and delete the message promptly. From: Paul Havey [mailto:[redacted]] Sent: Wednesday, August 8, [redacted], 11:10 AM To: [redacted] Subject: Refund Hi Michael, I have refunded the $[redacted]. Instructions mention requesting a refund for the damage deposit. Thank you, Paul

My frustration with the service is growing. As a loyal customer, this situation is really disappointing. Lately, every time I book with the 'Free Cancellation' option I prefer, I notice that the funds can be withdrawn at any moment. Today, I made a reservation for March next year, selecting the free cancellation option, but after booking, I discovered I only had 58 minutes to cancel at no charge. I find it easier to call properties directly to hold bookings with my credit card without any extra fees or trouble. I initially used Bookings.com to keep all my reservations in one place, but now I notice funds being deducted from my account months before my trips. I rely on your service for travel options, but unfortunately, I am considering finding alternatives due to these issues.

Hello, I am writing to express my disappointment regarding the accommodation my partner has booked at Romantic & Lovely in Edinburgh. The room he was provided with is located within a house that has been divided into rooms with chipboard partitioning walls and a makeshift bathroom. The room itself is cramped and gloomy, furnished with old and worn bedding, and has a strange odor. The bed is inconveniently low to the ground, making it difficult for my disabled partner to access comfortably. After inspecting the room for half an hour, my partner has decided not to stay overnight and will be returning home. I am appalled that such substandard accommodations are advertised on your website and kindly request a full refund of our payment. Thank you, Veronica

During my recent stay in Playa Del Carmen, Mexico, I booked 17 nights at a hotel based on promising reviews and appealing photos. However, upon arrival, I was disappointed to discover an uncomfortably hard bed that left me unable to rest for two nights. The excessive street noise only added to my discomfort, making my stay unbearable. Despite the manager's attempts to assist, the issue with the bed persisted, negatively affecting my health. Lacking even a proper blanket, I found the accommodations extremely uncomfortable and decided to find alternative lodging. I ended up paying more for better accommodations elsewhere, having only stayed for 2 out of the 17 nights booked. Given the circumstances, I believe a full refund is warranted as I should not be charged for nights I did not spend at the hotel.

Regarding confirmation #[redacted] for the Boston Hotel in San Francisco, CA: I arrived at the Boston Hotel as scheduled on Wednesday, August 1, [redacted]. The property appears to be in transition, possibly housing individuals experiencing homelessness. Upon arrival, I encountered a metal gate at the entrance from the street and needed to ascend around 1 1/2 flights of stairs to access a secured door. The front desk was situated behind what seemed like bulletproof glass. Unfortunately, I was unable to climb the additional 2 flights of stairs to reach my reserved room as no first-floor accommodations were available. Besides my physical limitations regarding the stairs, I also felt uneasy about the safety of the hotel. I am seeking a refund for the $15.08 fee charged on 8/6/[redacted] by the Boston Hotel, as well as the two transaction fees of $[redacted].08 each on 8/2/[redacted]. Prior to booking, there was no indication of the lack of handicap accessibility at the hotel.

I made a reservation at this hotel through booking.com with reservation number [redacted] for a 9-night stay starting Sunday the 5th. I chose this hotel for its indoor pool and gym based on the booking.com photos. However, upon arrival, I discovered the hotel was under construction with the pool closed. The following day, I found out the gym was also out of order. Despite contacting customer care and being promised a response from management within 24 hours, I have yet to hear back after 48 hours. Additionally, I was disappointed to find out the hotel was hosting a government housing community. The behavior of some guests made me feel unsafe and uncomfortable, especially with instances of public intoxication, drug use, and harassment. The elevator malfunctions and lack of hot water were further inconveniences. My autistic son and I faced several challenges during our stay, including getting stuck in the malfunctioning elevator. Despite my complaints to the front desk and security, only minimal apologies were offered. Due to the overall experience, which fell short of expected hotel standards, I decided to check out early out of concern for our safety. I am seeking a refund or some form of compensation from the hotel management for the unsatisfactory stay.

I recently learned that my Grandfather's funeral requires me to change my existing reservation at the Acropolis Motel. I had originally booked to stay from Sunday, August 12 to Wednesday, August 15. Due to the circumstances, I need to modify it to check-in on Wednesday, August 15 and check-out on Saturday, August 18. I trust that a refund can be arranged for the first booking, as the length of the stay and the hotel remain the same. My name is Joyce S. and can be reached at [redacted] or [redacted]. Thank you.

I booked a break for the 8th of August, planning to meet the owner at 2 pm. However, when we arrived, an elderly gentleman who cares for the lake welcomed us as the owner was absent. The entrance had a large box with cat mess and food cans, emitting a strong odor of cat urine. Curious, I checked the bedroom and found filthy pillows covered in hair. Unable to stay, I waited to speak with the owner to no avail, leading to my disappointment and return home. I've been attempting to resolve this with booking.com but have faced challenges. Despite sending my refund request multiple times with the required confirmation and pin, I have not received a response. Phone calls have resulted in long waits followed by disconnections. I simply seek a refund and would appreciate assistance. Thank you.

I made a reservation at the York Harbor Inn in York, Maine on July 6th for a stay from August 6th to August 9th, requesting a King-size bed. When we arrived, we were assigned a Queen-size bed despite the booking for a King, and they mentioned no King beds were available for the full three nights but offered a King room for one night and then possibly for the third night. We opted to stay in the Queen room as we preferred not to switch rooms. The issue was the lack of notification regarding the unavailability of a King bed as I didn't request a downgrade. The room was satisfactory, although challenging for elderly guests due to steep stairs. It was situated above the outdoor hot tub, and after notifying management of noise from a nearby party at 9:30 pm, they handled it. I'm bringing this to your attention because I specifically reserved a King bed in early July. Thank you, Maureen J.

I made a booking on July 12, [redacted] for the Acropolis Motel in North Wildwood, NJ for check-in on Sunday, August 12, and check-out on Wednesday, August 15. Unfortunately, due to a family bereavement (my grandfather passed away), I need to cancel this reservation. The confirmation details for the original booking are Confirmation Number: [redacted] with PIN CODE [redacted]. I visited the website on Thursday, August 9, and rebooked for Wednesday, August 15 check-in, departing on Saturday, August 18. The new confirmation details are Conf. #[redacted] with PIN CODE: [redacted]. I kindly request a refund of the fees deducted from the initial reservation back to my bank account due to the unforeseen circumstances. Thank you for your assistance in this matter.

Dear Sir/Madam, I am writing to address my concerns about my recent stay at the Marriott hotel in Niagara Falls, Canada. The photo on the booking.com website inaccurately depicts the hotel's proximity to the falls, leading to disappointment upon arrival. Despite mentioning that it was my anniversary, I did not receive any special services, not even basic amenities like water bottles in the room. I feel that I did not get my money's worth considering the lack of services provided. Compared to other Marriott hotels with better prices, I suspect I may have been overcharged. The misleading photos and lack of services make me question the integrity of the booking process. I would appreciate guidance on how to proceed with resolving these issues. Thank you for your assistance. Best regards, Sahar

Booking Confirmation No: [redacted] Aug 17-21, [redacted] at Amrise Hotel I have made a reservation with Amrise Hotel in Singapore but have not heard back from them after sending multiple emails regarding payment. Therefore, I have decided to cancel my booking to release the room for others. I kindly request Amrise Hotel to officially cancel my reservation and waive any fees associated with it. My stay is scheduled for August 17-21, [redacted], and I have already informed them of my decision. I am hoping for prompt assistance in processing my cancellation. Thank you for your help.

I made a reservation online and when I arrived to check in, the clerk couldn't find my booking. After providing my last name and ID, he searched for my reservation at other Red Lion locations. He called but only pronounced part of my last name correctly. Unfortunately, he couldn't find any bookings, so I went back online. To my surprise, I had accidentally booked two rooms instead of one for 08/09/[redacted] to 08/10/[redacted]. I believe I was charged for both rooms due to the clerk not confirming my reservation initially.

Hello, I am a regular customer of Booking.com named Nyeneime Andy. I need assistance with my booking at HYATT RECENCY CREEK HEIGHTS located in Dubai Health Care City on 20th street, Bur Dubai. My booking reference is [redacted]. I had made a reservation from August 8th to August 15th, and all payments were completed and acknowledged by the hotel. Unfortunately, my Dubai visa was delayed in reaching me via email, resulting in a flight rescheduling to August 14th as the next available option. My visa arrived just an hour after the boarding gates were closed on August 8th, and all flights to Dubai on August 9th were fully booked. I kindly request Booking.com to adjust my booking dates to August 14th through 20th to align with my new flight schedule. I have reached out to the hotel, and they advised me to contact you for assistance. I am scheduled to arrive in Dubai at midnight, and I appreciate any urgent help to avoid any inconvenience. Thank you for your prompt attention to this matter. My email address is [redacted]. Looking forward to your response. Thank you, Nyeneime Andy.

I booked a 10-day stay at Aura Blue in Bursa, Turkey starting on August 10, [redacted]. To my disappointment, there is no such hotel in the city, and after a long journey from America, I ended up in Alanya instead. Despite confirming my reservation with Jake, I was told upon arrival that the unit had been rented to another guest. I am now stranded with wasted airline and ferry tickets. I am seeking a full refund and compensation for the inconvenience caused. Please contact me urgently at 1-[redacted].