I called to get refund and was told it would be done but it was taken out my account

GetHuman-ayunaone's customer service issue with Booking.com from June 2018

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The issue in GetHuman-ayunaone's own words
The problem: I called to get refund and was told it would be done but it was taken out my account
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Booking.com

Customer service issue
Reported by GetHuman-ayunaone
Jun 8th, 2018 - 4 mons ago
I have an issue with Booking.com too
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Seen by 6 customers so far
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Timeline
GetHuman-ayunaone started working on this issue
Jun 8th 1:39am