Order BBY**-************.*Earpods product *MMTN*AM*A, were recommended with HP laptop...

GetHuman740550's customer service issue with BestBuy.com from June 2018

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The issue in GetHuman740550's own words
Order BBY**-************.*Earpods product *MMTN*AM*A, were recommended with HP laptop purchased **-**-****. *These earpods are not usable with this laptop and it was false advertising. *I contacted customer service and they were going to email me return label, the only problem is I have nothing to ship them back in. Person on phone sent me over to a supervisor, who suggested I have someone drive ** miles each way to return a $**.** item. *She offered a $* Best buy gift card in return. She said I could use that to buy packaging, from what Best Buy? What a scam.*I need some type of packaging to mail this in back to Best Buy, all I have are white *** envelopes. *I have no packing material! *When I asked Supervisor to trsf me to her boss, she told me there was no one for me to talk to and hung up on me when I told her I did not believe her.*So now I'm stuck with a product I can't used because web site stated that the Earpods were recommended for the laptop I ordered.*I need packaging to return these in or my credit card reimbursed for the $**.** plus NYS tax.*The customer service supervisor was not helpful and was inflexible in what she could do for me.*I am not going to get stuck with the cost of these earpods that I can't use. *Kevin Schmitt****-***-****
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BestBuy.com

Customer service issue
Reported by GetHuman740550
Jun 1st, 2018 - 2y ago
I have an issue with BestBuy.com too
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Timeline
GetHuman740550 started working on this issue
Jun 1st, 2018 10:22pm
GetHuman740550 indicated the issue is not fixed yet.
Jun 2nd, 2018 12:27am
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Jun 3rd, 2018 3:01am
GetHuman740550 indicated the issue is not fixed yet.
Jun 5th, 2018 12:18am