In December, ****, we purchased an automatic car starter from Best Buy in Montgomeryvil...

GetHuman4399165's customer service issue with Best Buy from February 2020

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The issue in GetHuman4399165's own words
In December, ****, we purchased an automatic car starter from Best Buy in Montgomeryville, PA - we were told we could have it installed at that same store.*After we purchased it ($***), we were told actually they do not do installations there and we would have to go to the Quakertown Best Buy. We called Quakertown who said they do not do installations.*We were then told to call Willow Grove Best Buy who scheduled an appointment for March *, **** - * months after purchase.*Today, *******, I received a call from Best Buy in Willow Grove cancelling my March *th installation appointment because their installer quit. This is absolutely ridiculous that Best Buy offers these services and only AFTER purchase, you are told the product cannot be installed.*If I want to drive over an hour away in an area of Philadelphia which is not that nice of an area, "maybe they can do the install".*I am about to go viral with how I was treated and return the product and go to another store to make my purchase.
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Best Buy

Customer service issue
Reported by GetHuman4399165
Feb 26th, 2020 - a mo ago
Not resolved
Seen by 4 customers so far
Similar issue to 4073 others
0 customers following this
Timeline
GetHuman4399165 started working on this issue
Feb 26th 4:14pm
GetHuman4399165 indicated the issue is not fixed yet.
Feb 27th 4:32pm