I am writing to tell you about what happened to me! I chatted with Dan Hall on-line wi...

GetHuman3449235's customer service issue with Best Buy from August 2019

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The issue in GetHuman3449235's own words
I am writing to tell you about what happened to me! I chatted with Dan Hall on-line with Best Buy about buying * iPhone XRs and he told me with a new line I could get a BOGO deal. I have enclosed the chat transcript. The next day my daughter and two of my grandkids spent about four hours at the Best Buy purchasing four XR’s, cases, a Gizmo and a small TV. I was getting three upgrades and one new line (for my granddaughter). You can imagine my dismay when I was informed that Dan Hall was not truthful about the BOGO! I showed the Best Buy Verizon representative the chat and he thought it was very deceiving. My purpose for telling you about this is because I read your Code of Ethics on your website and I am pretty sure that it means you don’t agree with this bait and switch behavior on the part of Dan Hall.**Having to pay $*** each for four phones is a lot of money to me, being retired, and had I known ahead of time there was no BOGO I would have held off till there was a better deal but I believed what I was told and already told my grandchildren I was buying them so what could I do? **I would like a refund for the phone I should have gotten for free. If you need the whole receipt I can e-mail it to you. It is really LONG! I hope to hear from you soon. **Chat Start Time*Chat End Time*Chat Duration*Operator*Interaction ID*Aug **, **** **:**:** GMT*Aug **, **** **:**:** GMT***:**:***Dan Hall*INT-sv*appis**-*************-*******Dan Hall (**:**:** GMT) : Thank you for choosing Best Buy, my name is Dan Hall. How may I assist you today?*Visitor (**:**:** GMT) : I am planning to purchase four iPhone XR's for my family. Is there a deal if you buy this many?*Dan Hall (**:**:** GMT) : Hi there!*Visitor (**:**:** GMT) : I am planning to purchase four iPhone XR's for my family. Is there a deal if you buy this many?*Dan Hall (**:**:** GMT) : That's really great to know that you're interested in purchasing the iPhone XR's for my family, le tme quickly check and help you with that.*Dan Hall (**:**:** GMT) : great News!*Dan Hall (**:**:** GMT) : Yes we do have discount if you purchase * quantity of IPhone Xr*Dan Hall (**:**:** GMT) : However to get avail that offer, I request you to sign up for Business account.*Visitor (**:**:** GMT) : how do I do that if I am on Verizon family plan?*Dan Hall (**:**:** GMT) : let me help you how to get in in easier way*.*Visitor (**:**:** GMT) : ok*Dan Hall (**:**:** GMT) : I request you to visit any of your nearest BestBuy store, our store people will help you to create a business account and help you with the discount price, if you're good to go with that you can go.*Dan Hall (**:**:** GMT) : Or else I have one more great idea.*Visitor (**:**:** GMT) : how much is the discount*Dan Hall (**:**:** GMT) : At BesBuy store we do have Verizon representative ask them for BOGO offer, so that they can check and help you with BOGO offer, let me explain you what is BOGO offer.*Dan Hall (**:**:** GMT) : BOGO offer is Buy one phone get same phone for free.*Dan Hall (**:**:** GMT) : So if you get BOGO offer you'll be paying only for iPhone XR and you'll get * IPhone XR for free,*Dan Hall (**:**:** GMT) : Sounds cool?*Visitor (**:**:** GMT) : so I could buy two and get two free?*Dan Hall (**:**:** GMT) : If you purchase one phone and you'll get one phone for free under Verizon and you need to open a new line for the free phone.*Dan Hall (**:**:** GMT) : That's called BOGO offer.*Visitor (**:**:** GMT) : ok then. cause I AM going to get a new line so I would have to pay for * and get the one with the new line free*Dan Hall (**:**:** GMT) : NO NO, you'll be paying for * and get * for free under new lines.*Visitor (**:**:** GMT) : three of us already have phones though and we are upgrading*Dan Hall (**:**:** GMT) : Oh okay! so you'll be paying for * phone and one for free.*Visitor (**:**:** GMT) : ok. thanks for your info!

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Best Buy

Customer service issue
Reported by GetHuman3449235
Aug 19th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 13546 others
0 customers following this
Items needed
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Timeline

GetHuman3449235 started working on this issue
Aug 19th, 2019 5:27pm
GetHuman3449235 shared this issue with others over email
Aug 28th, 2019 6:18pm