Best Buy Customer Service Issues

Dear Customer Service, I am writing to express my extreme dissatisfaction with the delayed delivery of my TV. Originally scheduled for delivery on August 24th, I received an email without any explanation, informing me of a rescheduled delivery date a week later. This lack of communication is unacceptable, and I am seeking to file a formal complaint. After fruitlessly searching for an online complaints portal, I reached out to customer service by phone. The automated system initially left me on hold for 15 minutes, only to then inform me that voicemail support was not available and disconnected the call. Upon my subsequent attempts, I was placed on hold for 1 hour and 40 minutes before giving up. Eventually, I managed to speak to a representative who directed me to file a complaint online and search for a corporate email, which proved fruitless as I could not find one. This level of customer service is far below what is acceptable, and I urge for prompt resolution of this issue. Sincerely, M.Z.

I purchased a Surface Book 2 online but encountered a problem with picking it up at the Clearwater store. Despite being told the product was unavailable and that I would need to pay full price, I ordered another one at the Davenport store. I am requesting to have the item transferred to either the Bradenton or Sarasota store due to the inconvenience I faced with the canceled order in Clearwater. I have been in touch with Tom Gray, the Best Buy manager in Clearwater, and Chris, the Best Buy manager at Sarasota UTC, who assured me they would help, but the issue remains unresolved. I prefer not to drive to Davenport if a similar situation will occur, so I would like the item transferred to a local store for pick-up today.

I made a purchase at the Burlington Massachusetts store on Sunday, August 21. I bought a Sony 55-inch television during the tax-free weekend, hoping to save around $50 in taxes. I selected a delivery date for Wednesday morning but was later informed after waiting for three hours past the expected time that the TV I ordered was not available. I had to physically go back to the store, where the customer service in Burlington was unhelpful and uncaring about the inconvenience. When I expressed my frustration over potentially losing out on tax savings by having to purchase elsewhere, the response was unsatisfactory, suggesting I go to New Hampshire to save on taxes. I was dismayed by the poor service received throughout the process, despite being a loyal customer to Best Buy. I had to cancel my order, which totaled $[redacted], due to the lack of assistance provided. As a result, I am now considering purchasing from a different vendor incurring additional costs. This experience has left me disappointed, and I feel it's important to share my feedback on this transaction.

I bought a computer 2 days ago and just received it today. The person assisting me recommended more memory, but I realized it had the same specs as my current gaming computer. I plan to return it and was eyeing a Lenova Yoga, which was on sale yesterday but isn't anymore. I have a $1,[redacted] limit on my Best Buy credit card and want to know if I can still get the sale price on the Lenovo Yoga and split the payment between my Best Buy card and another credit card.

Good afternoon, I wanted to share my recent experience at Best Buy. I am a loyal customer and have never filed a complaint before. Today, I had an appointment at 11:30 am, the earliest available slot. After waiting for 45 minutes, I was informed that my purchase couldn't be completed due to a known issue with the Sprint trade-in promotion. Even though they were aware of this problem hours earlier, the staff still attempted to process it. The associate, Tanya, sought the manager Bernie's help to override the system, but he declined, despite a memo suggesting otherwise. I understand inventory concerns, as I am a salaried manager in retail myself. However, I felt frustrated by the wasted time and lack of communication. I was promised a callback but never received one. I hope to see improvements in customer service to avoid such inconveniences in the future. I look forward to a resolution to my issue. Thank you, K. Miller

I recently bought a high-end washer dryer set, and although the delivery was smooth, the dryer started making loud noises a day later. Despite contacting Maytag support, the service tech who came out didn't fix the issue. Now, the tech mentioned installing a "noise reduction package" after tearing down the unit if approved, but I believe it's a manufacturing defect and I'd like a replacement. Maytag's service contract seems uninterested in resolving the matter without additional fees. The order was delivered to Jon M. at [redacted] Briarhurst Park in Houston, Texas [redacted]. Any help with this would be greatly appreciated. Thank you for your assistance in this situation.

I recently purchased a small refrigerator for a dorm room. Unfortunately, both the first and second deliveries arrived damaged with dings and dents. Despite contacting customer service, I was only offered a 10% discount of $12. This was meant as a gift for my granddaughter heading off to college, so receiving damaged goods is very disappointing. Now, I have to go through the hassle of finding a replacement before Monday. I wish they would have checked inventory at the store for a comparable item in better condition. The customer service I received did not adequately address my concerns, leading to a frustrating situation, especially since we missed out on the tax-free weekend.

I wanted to give a shoutout to Brenton Filipi, the manager of the computer department at Best Buy store #[redacted] in Northridge. As a loyal Elite customer of ten years, my experience at this store has always been excellent. Recently, I encountered an issue with an open item computer I purchased, but Brenton went above and beyond to assist me. He checked with other stores for a replacement, offered to personally retrieve the new computer, and ultimately provided me with a great deal on a similar model. His outstanding customer service has solidified my commitment to shopping at Best Buy. Thank you, Brenton, for your dedication and hard work!

Good morning, I purchased the Samsung Chef Line appliance package over Memorial Day weekend. The delivery was made on 8/7, but the refrigerator arrived with a large dent on the top. Additionally, the gas cooktop was missing from the delivery but was said to be arriving on 8/17, which did not happen. My Home Advisor, David Verheyen, mentioned no notes explaining the missing cooktop and assured me it would be delivered the next day, which it was not. Despite multiple messages, Dave has not responded, and I've been attempting two calls a day for the past five days. The total cost of the kitchen appliances is over $12K, and we've spent over $15K on TVs and equipment from Magnolia. Our kitchen remains unfinished due to these issues. I find this level of customer service unacceptable and request to speak with a person in authority to address this matter promptly. Thank you, Pete B.

I recently purchased two refrigerators from Best Buy within the last seven months, but both deliveries had complications. The most recent delivery from the Traverse City MI store was challenging as there was only one person handling the delivery, which led to a rescheduling. Since the delivery was for a different house, I had to arrange for additional help to move it to the basement. Unfortunately, the delivery person lacked knowledge. I also had to reschedule my Ann Arbor MI delivery due to driver issues. You can find my order history under my rewards phone number [redacted]. These experiences have made me hesitant to order appliances from Best Buy again. I'd appreciate it if you could address these issues to ensure better service in the future. Sincerely, Laurie Deschaine Email: [redacted] New phone: [redacted]

Dear Support Team, I am extremely frustrated that no one arrived for our scheduled installation appointment today. Both my husband and I had to take time off work, and this installation process has been dragging on for months. We urgently need the range installed either today or tomorrow as we have an infant who relies on boiled bottles. The third company cited a 'scheduling conflict' at 2 pm, which could have been communicated earlier to prevent our wasted time. The lack of communication and consideration is unacceptable, and the financial impact of missing work is significant. Our attempts to resolve this with customer service have been unsuccessful, leading to a frustrating cycle of transfers and dropped calls. I find this situation especially disappointing as a member of the Best Buy express program. Waiting until September 4th is not an option. We require immediate resolution, either through alternative installation arrangements with compensation or a prompt visit from a technician. Regards, Hira S.

The Best Buy store in Germantown, Maryland has been quite disappointing. My Geek Squad appointment on Thursday started late due to the store opening at 10:01 am. I had previously raised this issue, but the response from Gabriel Zelaya was unhelpful. The staff were unprepared for appointments, with technical staff even missing at 10:12 am. Despite my email about the computer problem days before, the service was not up to par. Attempts to reach the general manager were unsuccessful, with promises of callbacks unfulfilled. Communication within the store seems poor, including my emails to Neil Patel. Even after contacting corporate, the lack of response from the store management persists. As a loyal customer with multiple purchases, the lack of organization and accountability at this Best Buy location is truly disappointing. Steps need to be taken by the corporate office to address these ongoing issues.

On Thursday, August 22, I ordered a Maytag washer with delivery, installation, and haul away. Got a confirmation text at 10:27 a.m. Next day delivery set for August 23 from noon to 2:00 p.m. Received a call changing delivery to 4 - 4:30 p.m., but no one showed up. Called customer service, spent hours on hold. New driver assigned, promised delivery by Monday. Called corporate office on the 26th, got no info. Called different customer service number, request for tomorrow set but got no confirmation call. Plenty of back and forth, no one seemed to know what was happening. Finally, on August 27, called to cancel as it was too much trouble. Couldn't cancel immediately due to transit status. Contacted another line, spoke to M, who cancelled, but delivery reschedule and then cancellation needed. Frustrated with the lack of communication and customer service.

I have ordered a TV stand from Best Buy to be delivered to my girlfriend's apartment at [redacted] Williamsbridge Road, Apt. 2A, Bronx, NY [redacted]. The tracking number for the package is 1Z P86 1DT 03 1[redacted]. Upon arrival, we found many pieces of the stand to be damaged and have requested a pick-up and return for a refund scheduled for tomorrow, Thursday, August 29th, [redacted]. I missed a call from our local UPS courier service regarding the damaged package pick-up. I have been trying to confirm the address, pick-up date, and time for tomorrow by calling [redacted] but have been unsuccessful. It is crucial that the package be picked up as planned. We are very dissatisfied with the damaged merchandise and it is vital that a UPS delivery person arrives at the specified location to pick it up tomorrow. I kindly request Best Buy and UPS to contact me promptly regarding this matter. Thank you.

I purchased a Blackberry cell phone on November 6, [redacted], and unfortunately, the keyboard has stopped working. I believe the phone has a one-year warranty. How can I go about returning it for a replacement phone? My order number is BBY01-[redacted]41. I contacted BB, and it seems like a complicated process. They are asking me to send the phone to them (and provide my credit card details). I am concerned they may charge me for damage I did not cause. The phone is otherwise working fine, except for the space bar issue. Can Best Buy provide any assistance? If not, could disputing the charge with my gold Visa card be an option? I don't suppose you can offer help with this situation.

I purchased an Amazon Fire stick and registered it on Amazon, completing the setup process. I intended to wait until I had another TV to use it but when I tried, it did not work at all. I have spent a whole day troubleshooting, trying different plugs, cords, TVs, and remotes. Despite my efforts, it never turns on. Amazon's customer service has been unhelpful, stating they will only replace it if I bought it directly from them. I am disappointed with the lack of support and feel frustrated by the situation. I believe that as per the 1-year replacement policy for defective products, I should be able to get a replacement promptly. The Amazon Fire TV Stick Model B00ZV9RDKK SKU [redacted] is the item in question.

Dear Sir, I am Dinesh Mahida from India, Gujarat. Through a Facebook online selling group, I discovered your online store. After seeing an offer on mobile phones, I contacted a person claiming to be a sales manager from your store. He provided me with documents to verify your store's authenticity and I placed an order as instructed by him. I transferred the payment to the account he specified as the fiduciary account of your online store in India. Despite this, I have not received any details regarding my purchase or any payment receipts. The individual is now requesting additional funds, claiming that the customs are not approving my order due to it being underweight according to regulations. I complied and paid more for an additional item, but still have not received any receipts or tracking information. He now claims that my parcel is stuck in Indian customs and is asking for more money to facilitate its release. I am uncertain of how to proceed in this situation and would appreciate your guidance. Thank you.

On 8/22/19, I purchased a Kenwood in-dash GPS/stereo receiver in Paducah, KY. The salesperson, though yawning frequently, assured me she would be waiting at the cash register with my purchase. Upon arrival, I discovered the wrong product was bagged. I returned it the next day, and the courteous staff member exchanged it. Later, I found out it included free installation, but attempts to set up an appointment were thwarted by unavailable installers and disconnections when transferred. Despite years of trouble-free shopping at Best Buy, the declining service at this store has left me frustrated. My name is Maury R. and you can reach me at [redacted]. I simply seek a properly installed stereo after 8 fruitless days of trying to schedule it. Considering my experience, I may look elsewhere for future purchases in Paducah, Kentucky.

In the past week, I purchased a television, soundbar, Harmony remote control, 5-year warranty, and the Geek Squad support package. I ran into an issue where the soundbar, bought later in the week, was not syncing properly with the remote after Geek Squad installed it. Despite the expectation that it would be set up correctly, I found that the soundbar remained on when the system was turned off. Upon contacting Geek Squad for help, I was surprised to learn there would be an additional $49.99 fee for them to fix this. Considering my recent $[redacted] expenditure at Best Buy, I feel syncing the soundbar to the remote should have been part of the initial setup service I paid for, as it seems essential.

Hello, my name is William Brackett. In June of this year, I purchased a Dell Inspiron 2in1 15 [redacted] Black Edition from the Farragut, Tennessee location. Recently, the device has started emitting 4 loud beeps randomly while booting up. After researching, I discovered it may signal a problem with the RAM memory during startup. I reached out to Dell customer support for assistance, and they guided me through a diagnostic process. Despite the diagnostic not detecting any issues, the RAM still appears to have occasional serious failures. As a university student, I rely heavily on this laptop and need it in peak condition. Can this issue be addressed under warranty? What steps should I take next?