Best Buy Customer Service Issues

I submitted my computer to Geek Squad for a minor accidental deletion in the registry, hoping for a factory reset. Upon its return, I discovered that two terabytes of data had vanished. The missing memory belongs to the backup storage drive. I only deleted a registry file, not an entire drive. This issue is on your end, not mine. Kindly address this and help me recover my lost data.

The Best Buy store in Germantown, Maryland has been very disappointing. On Thursday, I had a Geek Squad appointment at 10 am and arrived a few minutes early, but the store only opened at 10:01, causing delays. This has happened before, and when I raised my concerns to Gabriel Zelaya, he gave me a dismissive response. The lack of coordination and responsibility was evident as my appointment started late due to unprepared staff. Despite emailing in advance, my computer issue wasn't addressed properly. I tried reaching out to the general manager but received no callbacks. Communication issues seem to plague the entire staff, including supposed managers. Even after multiple attempts, I received no response or satisfactory explanation for the poor service. As a long-time customer, I expect better treatment and accountability from Best Buy's management in Germantown. The corporate office should intervene to address these ongoing problems promptly.

I was shopping for a Roomba and visited my local Best Buy in Port Charlotte, Florida. The salesperson did a good job explaining the product options, specifically the [redacted] and [redacted] models. I chose the [redacted], but unfortunately, it was out of stock. I suggested upgrading to the [redacted] at the same price due to my retail experience of not letting customers leave empty-handed, but Best Buy declined. Disappointed with the lack of flexibility, I left without purchasing. Luckily, Bed Bath & Beyond had the [redacted], albeit for $50 more. They matched Best Buy's price, and I bought it there instead. If Best Buy had been more accommodating, they could have made a larger sale since my husband also wanted to buy a TV. The lack of managerial intervention and unwillingness to negotiate left me unsatisfied with Best Buy's customer service.

I bought a TV in May using my Best Buy Card. After getting a price match because the TV went on sale right after I bought it, I have a price adjustment receipt for the credit. It's been two billing cycles, but the credit hasn't shown up on my account yet. I've contacted the store, the bank, and Best Buy several times but haven't received any assistance. The salesperson confirmed the credit and sent me an email with the invoice showing the credit applied. I really need this issue sorted out now.

My husband accidentally purchased the wrong MacBook laptop for me while I was in Ireland, causing us to miss the return deadline by 15 days. I contacted corporate for help, but they informed me that my only option now is to trade it in. Unfortunately, I won't receive the full amount we paid, which was $[redacted].99. It's frustrating to be in this situation and not have any other recourse for returning the product.

I seem to be confused about the pricing of the ZVOX AV200 I recently bought during an open box sale. The item, priced at about $[redacted] ($[redacted] including tax), had multiple price stickers indicating $[redacted] on the box. My concern stems from the box appearing as if it were reopened, with the accessories carelessly placed inside and the box haphazardly taped shut without closing the lid. Despite the tape mentioning inspection by Best Buy, I am unsure if the unit was truly inspected or if it was merely a cursory check to confirm all parts were present. The packaging gave the impression of being hastily repacked, leaving me feeling uncertain about the quality control process in place.

I bought a Geek Squad Protection Plan for my Samsung refrigerator four years ago. Soon after, the ice maker had issues. Geek Squad fixed it promptly. Recently, the ice maker stopped working again. We were informed of a Samsung update for this issue. After the upgrade was installed, the whole refrigerator stopped cooling. A technician was supposed to return but didn't show up because the initial tech may have caused a problem before leaving. Geek Squad cannot handle the refrigeration gas issue and had to bring in a third-party contractor. The subcontractor then discovered a different problem with the circuit board, which will take a month to resolve, leaving us without a refrigerator for an extended period.

Hello, I am Bibin G R, and my member ID is [redacted]. My registered email ID is [redacted] I recently bought a Google Pixel 3a 5.6” 64GB black model (G020G) with IMEI1: [redacted][redacted] / IMEI2: [redacted][redacted] from Best Buy on July 12, [redacted]. Unfortunately, I did not receive an email receipt of the invoice. My phone is no longer functioning, and I require the invoice for warranty purposes. I am currently in India and unable to visit your store. Could you kindly send the invoice to my email address? I have made numerous purchases, including a MacBook Air, within a 5-month period and have been a loyal customer at your store. Thank you, Bibin G R

Hello, I am a loyal customer of Best Buy. I always choose Best Buy for all my electronics and appliances without comparing prices elsewhere. I recently purchased a washer and dryer, but they turned out to be too big for my place. When I tried to exchange them for a smaller model, I faced multiple issues with the store staff. The new model I wanted was not in stock, and the display models were not discounted as I had hoped. After a long wait and frustrating negotiations, I ended up taking the display models with a minimal discount. I am sharing my experience to highlight the poor customer service I received, especially from the store manager, and the inadequate compensation I received for the inconvenience. I hope this feedback is taken seriously, and I look forward to a resolution from Best Buy. Thank you, Rasha F. Cell: [redacted]

I have been in touch with Geek support multiple times but without much success. On 8/2, I placed an order for a Samsung 34" TV and a Sony Amp with a setup scheduled for 8/6, but neither was delivered. I called support and was informed the TV would arrive on 8/9 for installation, but no mention of the Amp. After some time, they said the Amp would arrive on the 7th, which did not happen. On 8/9, delivery was made much later than promised, still no Amp. A local contractor contacted me about installing the Amp but seemed unaware of the TV setup. I made it clear not to proceed without the Amp. Despite speaking to a supervisor and being promised updates, the Amp's delivery kept getting delayed. I am yet to hear back about an earlier setup date. As of 8/10, I am still waiting for the Amp and the Geek setup I paid for. Best Buy keeps asking me about the new TV, which remains unopened in its box.

I recently received a washer and dryer from Best Buy, but it couldn't fit in place without taking the door off, which is needed for the stackable washer and dryer unit. The delivery team left the stacked appliances in the middle of my bathroom because of this. I am currently away from home for a few weeks, and my girlfriend was given instructions on what to do once the door is removed. However, I am concerned about the liability as she is unfamiliar with setting up washers, dryers, or connecting exhaust ducts, hoses, and drains. I believe it should be the responsibility of the delivery team to handle such tasks. I would like to request the delivery team to return and properly install the washer/dryer. I'll arrange for someone to remove the door as needed. My order number is [redacted].

I recently bought a 24-inch TV online for in-store pickup on 7/26. I misunderstood the return policy, thinking I had 15 days from the purchase date, not that the purchase date counted as day one. Unfortunately, the TV is defective with shadows on the screen and poor streaming quality. Despite trying to return it after my vacation, I was told it was not possible. Customer service mentioned that a store manager could potentially help, but the only suggestion given was to buy a more expensive TV, which I cannot afford at the moment. It's frustrating to encounter this lack of service, especially since I am a regular Best Buy customer and the TV was a Best Buy brand. This negative experience, along with past incidents, has led me to decide to take my business elsewhere, like Amazon. It's disappointing how this situation unfolded due to a misunderstanding of the return policy.

My Viper remote start isn't working. I've followed all the instructions in the manual. You guys installed it. It has been draining the battery since day one, but I couldn't schedule an appointment without taking a day off work, which I did initially for the installation. I can't afford to lose another day's pay. I need it fixed tonight as I have a service dog I leave in the car during deliveries. I called your company, and the representative advised me to go to any Best Buy for a fix due to the installation issue. However, Best Buy told me I'd have to schedule an appointment and take time off work unpaid to fix the error. Please contact me at [redacted]. Everything I bought and still owe on from Best Buy seems to be failing, from the Moto phone that shattered easily to the Rexing dash cam that stopped working. Despite following all the instructions, they are now unresponsive to my emails.

The Best Buy store in Germantown, Maryland has been a frustrating experience for me. I had a Geek Squad appointment for 10 am last Thursday, and despite arriving early, the store didn't open until 10:01, causing delays. When I tried to address this issue with Gabriel Zelaya, the back office lead, I received a dismissive response. The lack of readiness for appointments at 10 am was evident when technical staff were still unavailable at 10:12 am. Communication and responsibility among supervisors and managers seemed lacking, as no one took ownership of the issues raised. Despite attempts to contact the general manager and supervisors, promises of callbacks were not fulfilled. Emails to Neil Patel went unanswered, and even a call to Mr. Patel resulted in an unsatisfactory explanation. As a loyal customer with numerous purchases at Best Buy, the lack of accountability and organization at the Germantown store is disappointing, and I believe that action needs to be taken by the corporate office to address these issues.

Trying to update my Best Buy account is a time-consuming nightmare. My home store closed, forcing me to manually change it constantly. Unfortunately, live support is non-existent as I am repeatedly transferred without resolving the issue. I am requesting my home store to be changed to Spring Meadows in Holland (Toledo), Ohio from the Best Buy support team. Thank you.

My order BBY01-[redacted]85 was shipped on 7/22 and the last tracking update was on 7/24, stating that it was out for delivery. Despite staying home for the delivery window, the package never arrived. The tracking number is: 1Z86V[redacted][redacted]. I reached out to UPS, and they advised that a package investigation is needed since there have been no scans since 7/24. UPS mentioned that the sender, BESTBUY, handles these situations directly with their customers. They suggest contacting BESTBUY to proceed with the claim. Thank you for your help.

I am experiencing an issue with a recent exchange at the Best Buy store in Wolfchase, Memphis, TN. I bought a Lenovo laptop with a two-year warranty, but during an exchange, they mistakenly processed it under the Asus computer warranty, causing confusion. Now, the Asus laptop, protected by the extended warranty, has a broken screen, which I intended to get repaired. Despite having all the necessary documents and serial numbers matching the Asus laptop in my possession, they are denying me the warranty claim due to this mix-up. The manager at the Poplar Best Buy acknowledges the mistake but states he can't resolve it at the store level. Despite being directed to contact Best Buy customer support, my attempts have been unsuccessful in reaching the right department. I am seeking Best Buy's acknowledgment of their error, honoring the warranty, and repairing my Asus computer promptly.

I am experiencing an issue with the microwave I bought as it was defective upon arrival. Right from the start, we observed that the door open button on the microwave was extremely challenging to press, unlike the display model. The store informed us we could return it under the manufacturer's warranty, but when we tried to return it later, we were told there was a 15-day limit for returns. They suggested an exchange, but we feel this defect was not caused by us and shouldn't have happened. This situation revealed Best Buy's product quality inconsistency compared to what is advertised. We are now hesitant to buy from Best Buy again and have found a better microwave at Home Depot. I was advised to contact GE, the manufacturer, for a refund, but they directed me back to Best Buy. When I reached out to the store, they said they couldn't issue a refund and redirected me elsewhere. The unused microwave has been stored since noticing the issue and we would like to return it for a full refund as soon as possible. Thank you for your assistance, N. Punyamurthy

To whom it may concern, I am reaching out regarding a memorial softball tournament in honor of my late son, Landon, who passed away last January at the age of 15. The event will take place on September 28 at Ponds Park in Prior Lake. We are organizing a silent auction and raffle to raise funds for families at Children's Hospital of Minneapolis and the schools in the Prior Lake Savage area that Landon was a part of. We are kindly asking for donations for the silent auction and raffle. Your support would be greatly appreciated. If you are able to contribute, please send donations to: Landon’s Legacy of Love C/O Melissa Totenhagen [redacted] Wildwood Cir SE Prior Lake, MN [redacted] Thank you for your consideration and support. Sincerely, Melissa Totenhagen For more information about Landon's story, please visit: Facebook.com/landonslegacyoflove Facebook.com/swingingforlandon

I recently moved into a new home in Delaware and had to buy all new appliances. I visited the Best Buy in Dover, DE and purchased $[redacted] worth of appliances on July 30th. I bought a refrigerator, stove, dishwasher, washer, dryer, 2 TVs, and a microwave. The delivery date given was August 28th, which is almost a month later. I explained to the manager that I didn't need the dishwasher right away but would like the other items delivered ASAP. Currently, I only have the refrigerator and 2 TVs. I was informed of a new delivery date of September 4th, a week later. They mentioned having trouble changing the dates on my order. The order is under my cell phone ending in [redacted], last name is Popowski. This experience has been very frustrating. Communication with the store has been difficult. Thank you.