A week ago I bought an Xbox in store and I bought the gold NBA *k** card for $**.** wi...

GetHuman-ashaylad's customer service issue with Best Buy from October 2018

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The issue in GetHuman-ashaylad's own words
A week ago I bought an Xbox in store and I bought the gold NBA *k** card for $**.** with it as well and downloaded it to my console. I am returning the Xbox today and I was wondering would I just get the money back for the console or would I get the money back for the console and the NBA Game ? I wasn’t sure how that worked because I directly downloaded it to my console and it didn’t come with a disk.
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Best Buy

Customer service issue
Reported by GetHuman-ashaylad
Oct 10th, 2018 - a mon ago
I have an issue with Best Buy too
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Seen by 1 customer so far
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Timeline
GetHuman-ashaylad started working on this issue
Oct 10th 3:08pm