I have a brand new laptop computer right out of the box that keeps shutting down when y...

GetHuman-bydesign's customer service issue with Best Buy from September 2018

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The issue in GetHuman-bydesign's own words
I have a brand new laptop computer right out of the box that keeps shutting down when you turn it on. Geek Squad said they found no problems with it. I have video and photos showing what happens very easily. **Now they want me to make a second Geek Squad appointment and appointment to pick up the item when it's done to see what they might have missed the first time. They told me they did every test possible to try to find the problem and they can't even find a problem. What do I do now? It's brand new out of the box and it's warrantied and I have no offer to exchange this or get my money back.
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Best Buy

Customer service issue
Reported by GetHuman-bydesign
Sep 18th, 2018 - 6 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
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GetHuman-bydesign started working on this issue
Sep 18th, 2018 6:39pm