I have a brand new laptop computer right out of the box that keeps shutting down when y...

GetHuman-bydesign's customer service issue with Best Buy from September 2018

2762 similar
0 following
Help with my Best Buy issue
First: share to improve GetHuman-bydesign's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-bydesign to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-bydesign may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-bydesign's own words
I have a brand new laptop computer right out of the box that keeps shutting down when you turn it on. Geek Squad said they found no problems with it. I have video and photos showing what happens very easily. **Now they want me to make a second Geek Squad appointment and appointment to pick up the item when it's done to see what they might have missed the first time. They told me they did every test possible to try to find the problem and they can't even find a problem. What do I do now? It's brand new out of the box and it's warrantied and I have no offer to exchange this or get my money back.
GetHuman-bydesign did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-bydesign fixed the problem
We are waiting for GetHuman-bydesign to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid
Follow this issue
See how GetHuman-bydesign fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-bydesign
Sep 18th, 2018 - 6 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
Similar issue to 2762 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-bydesign started working on this issue
Sep 18th, 2018 6:39pm