BMO Bank Customer Service Issues

I obtained a loan for my [redacted] Ford Fusion from BMO Harris back in [redacted]. My account number is Acct#[redacted][redacted]. After approximately two years, BMO Harris transferred or sold the loan to CSC Logic Inc. Recently, my vehicle was in an accident, and my insurance company, State Farm, declared it totaled. When State Farm contacted BMO Harris for the payoff value, they issued the payoff check to BMO Harris instead of CSC Logic Inc. due to the loan transfer confusion. I am now trying to claim on my unused extended warranty, but the warranty company requires proof of payoff. Unfortunately, the delay is because I cannot demonstrate that the car was paid off since the check went to BMO Harris. Could you confirm if BMO Harris has forwarded the payoff check to CSC Logic Inc.? I urgently need a copy of the payoff letter and check to submit to my warranty company for reimbursement processing. Thank you for your assistance. If you require further details, please contact me at [redacted]. Best regards, Anita S. [redacted] W. Downing St. Springfield, MO

Hello, I am Aditya Khanna from India. I recently contacted your customer service helpline and provided my account number to access information about my account, but the representative could not locate my account. I was quite surprised by this. I opened an account under the name of Aditya Khanna at one of your BMO Harris Bank branches located at Plot [redacted] Burger Shot Beer [redacted] 10th Ave, New York. I have attached my bank account statement, ID proof, the notice from the World Bank, and the front side of my ATM MasterCard for your reference. Kindly assist me in obtaining the correct information regarding my account.

BMO has updated their online access to a mobile version, but users are finding it less informative and more inconvenient compared to the older version. The new layout requires excessive scrolling and clicking to find desired information, especially on desktops and laptops. The previous version displayed more transaction details in a user-friendly manner, allowing easy printing of checks and individual transactions. Now only a limited number of transactions are shown at once on a half page, requiring additional clicks to view more details, like payee names. Users are missing the ability to print individual transaction records without revealing other payee information. A more efficient design with less scrolling and clicking, better grouping of information, and a simpler way to access details is needed for a positive user experience. BMO should consider testing with a diverse customer group to address issues before widespread implementation. Users are also concerned that feedback on the new system isn't readily available, questioning if the design was tested across different devices like laptops and iPhones.

Hello, I'm James L. I am reaching out about the recent disheartening experience my wife and I had with our BMO financial advisor, Samantha Owens. Despite a scheduled appointment a few weeks ago at our local branch, Samantha did not show up or inform us of her absence. After unsuccessfully attempting to reach her, I discovered she had either left or been let go without any communication to us. I contacted the Financial Adviser group and eventually was connected with another advisor, Steven Harrison, who appeared unprepared and mentioned it wasn't his usual area of work. Despite providing requested documents, he did not respond after a week, and when I followed up, he did not acknowledge them. Feeling neglected and unsatisfied with the service, I suggested a change, to which he mentioned consulting his Regional Manager, with no update since then. As loyal BMO customers, my wife and I are disappointed by the lack of communication and service. We are contemplating switching banks. Given our limited time in Chicago until September, we feel the urgency to address this promptly by speaking with the Regional Manager or another appropriate representative.

I easily opened an online account, followed instructions to send a check for a joint account deposit. After confirming the check's receipt, I tried setting up my online access and was transferred. I needed an account number but couldn't obtain it, as the person who supposedly set my online banking up said I'd receive two emails, which I never got. I checked all folders and waited a day but still no emails. I wish the customer service rep had given an idea of the timeframe. I looked in spam/trash folders too. Now I lack both an account number and online banking access, especially frustrating since there are no branches in Auburn, Alabama. The last CSR may benefit from additional training.

Dear Forum Members, I am urgently seeking a home equity loan. Unfortunately, I have fallen victim to online loan scams amounting to over $7,[redacted] in the past 2 years. Despite my stable 13-year employment history and an annual income of $39,[redacted], my bank has declined to assist due to a low credit score resulting from these fraudulent activities. It is disheartening when the institution you rely on for financial services is unable to support you during crucial times. I have maintained a strong record of timely mortgage payments for over 8 years and possess $39,[redacted] in home equity. If anyone can offer guidance or assistance, I would greatly appreciate it as I am concerned about the possibility of bankruptcy and losing everything I have diligently worked for. Sincerely, Pat S Morrison

Hello BMO Harris Bank, my name is Calvin Jay Soriano. I am inquiring if there is any possibility for me to return the car I purchased on 10/08/[redacted] from Daly City Mitsubishi. I tried to return it one day after the purchase, but they declined due to the signed contract. My financial circumstances have changed, and I am unable to afford this expensive car. I am interested in pursuing further education instead of dealing with the car loan burden. I regret my impulsive decision and would like to return the car, willing to cover any penalties or fees involved. I hope to find a solution since I am unable to manage a $49,[redacted] car loan. I deeply regret the situation and seek guidance on the process to return the vehicle. Thank you for your assistance.

Hello, my name is Joshua Lee Hebner. I am feeling discouraged because I believe your company has been unfairly critical, discriminatory, and name-calling. I want to express that I am aware of being behind on payments, and I have recently resolved my unemployment situation. With tax season approaching, I am preparing to catch up. The pandemic has had a significant impact on me, leading to bankruptcy. I am currently dealing with car repairs, lost insurance, and unpaid bills to regain my license and registration. I am truly sorry for falling behind and assure you that I am making efforts to overcome these challenges. I used to be a reliable customer, but the current situation has made it difficult. My bankruptcy number is 20-[redacted]. I hope for understanding and support during these tough times.

I regularly check my accounts online but have been facing challenges accessing my account. Currently, I am unable to log in as it keeps rejecting my SS number. I have tried using both Chrome and Firefox without a password manager. Calling for help hasn't been successful; the automated system asks for a number I don't have, making it impossible to proceed. I've encountered this issue multiple times, receiving temporary fixes but ultimately getting stuck again. I'm looking for a phone number to speak with a person for assistance as I prefer resolving this over the phone due to the cold weather. I'm concerned I may have locked myself out of my account. Carole A J. [redacted] Harding Ave. Calumet City, IL [redacted]

I recently inherited a truck, along with the loan, from my deceased friend, Roger Wheelen, through account #[redacted]. The lawyer sent over the necessary paperwork to your probate office via fax eleven days ago. Despite multiple attempts to reach out, I have yet to receive any communication from Probate regarding the payoff amount needed to obtain the title for the truck. This situation is causing an unlawful deprivation of service for the vehicle. I kindly request for someone from the BMO office in Brookfield, Wisconsin, to promptly address this matter and provide me with the necessary information without further delay.

I am seeking assistance from your internal audit department regarding an audit I conducted on our church and school in [redacted]. During my review, I discovered an account with BMO that seems to have been established by a single individual at the school without proper authorization from the church's Administrative Pastor. It appears there may have been fraudulent activity or mismanagement of funds related to this account, which I have confirmed is now closed. I am looking to identify who approved the account and whether your bank had appropriate documentation for its setup. Despite my efforts, the individual who managed the account has been uncooperative, and the branch did not provide me with the necessary information for my audit. With a background as a former controller in a multinational corporation, I am well-versed in internal audit procedures and would appreciate the opportunity to connect with someone from internal audit who can assist me further. The church and school are situated in the Twin Cities area of MN.

Hello, I am a Ukrainian citizen facing difficulties cashing an American bank check in my country. The check is from BMO Harris Bank in Chicago, Illinois, with a distribution date of January 31, [redacted]. Check Number: [redacted], Distribution Amount: $[redacted].29. I am in need of the money and kindly ask if it's possible to transfer the funds to my dollar account in a Ukrainian bank or provide a bank card that can be used at ATMs in Ukraine. I appreciate a prompt response as the check will be void after [redacted] days, specifically January 31, [redacted]. Being retired and affected by the ongoing war in Ukraine, this assistance would be greatly appreciated. Thank you for your help. Best regards, Kateryna Pryshchepa.

I visited Lake of the Torches Casino at 8:00 p.m. to check my debit card balance. The ATM there charges $4, and you add an additional three dollars, totaling seven dollars, just for using it. I decided to go to the Triple Valley Bank in Three Lakes, Wisconsin, and unfortunately, the ATM there displayed a message saying "ineligible funds" when I tried to withdraw money. This issue has occurred in the past, and I would be grateful if my card could be reinstated to avoid having to drive all the way to Woodruff again.

In [redacted], I purchased a car and financed it through M & I Dealer Finance INC, which has been acquired by BMO. I am looking to upgrade to a handicapped vehicle for my wife, who has Parkinson's disease and uses a wheelchair for mobility. The issue I am facing is that the title for the [redacted] Dodge still shows a lien from M&I Dealer Finance INC that appears to be active. I am unable to locate the paid-off letter indicating that the loan has been settled. I am wondering if the records from M&I may have been transferred during BMO's acquisition of the company. Unfortunately, I was unable to attach a copy of the [redacted] title and purchase agreement. I hope you can assist me with this matter or provide guidance on how to proceed. Thank you. Sincerely, D. Bremer [redacted] W Grant St, APT [redacted] Lake City, MN [redacted]

I am a long-time customer of Bank of the West, with a savings account connected to my checking for over 30 years. I recently received a letter about a new account number but couldn't easily read the small print. It's unclear if my current ATM card will still work. I've tried calling multiple times but can't reach a live person without setting up a code, which I prefer not to do. I simply want to know if I need a new card or can keep using the old one. If I don't get a clear answer, I may switch to a more customer-friendly bank. Seniors like me need accessible services, too. My contact is through a landline.