I purchased two pairs of jeans for my son from TopMan on **th December **** from their...

GetHuman5873183's customer service issue with Asos from March 2021

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The issue in GetHuman5873183's own words
I purchased two pairs of jeans for my son from TopMan on **th December **** from their shop in Romford. Meanwhile, in between the **th and the **th, when I gave the jeans to him, the shop closed due to the second lockdown. My son really liked the jeans but they were too tight.**Despite the fact that it said on the receipt that an exchange or refund would be offered if the items were returned within ** days, I thought that they would honour it because it was obviously not possible for me to return the items by **th January ****.**Now that the actual shops have closed for good and Asos has bought the brand, I was wondering if I would be able to order the jeans in a larger size and return the other jeans.**Thank you.

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Asos

Customer service issue
Reported by GetHuman5873183
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 1196 others
0 customers following this

Timeline

GetHuman5873183 started working on this issue
Mar 22nd 1:32pm