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How long does it take to process a return?

Asked 2 years ago
The processing time for returns at Asos can vary depending on several factors, including the return method selected and the location of the customer. Generally, once the returned item is received by Asos, it may take between five to seven working days for the return to be processed. Once processed, any refund or exchange is typically initiated within three to five business days. However, it is important to note that depending on the payment method used, it can take additional time for the funds to reflect back in the customer's account. Customers are encouraged to track their return using the provided tracking information and to refer to the current web page for specific details and any updates related to their returns. This will ensure they have the most accurate and timely information regarding their return process.
Answered Jun 16th 2025

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