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Can I return items in-store?

Asked 2 years ago
Asos typically operates online and does not have physical retail stores where customers can return items in person. Instead, returns are generally processed through the mail. Customers can initiate a return by accessing their account on the Asos website and following the steps provided for creating a return label. It is important to note that items must be returned within the designated return period and in their original condition, including any tags, packaging, or additional items that came with them. By reviewing the returns policy found on the Asos website, customers can gain better insight into the specific requirements for returning items. For detailed information about the return process, it may be helpful to check the latest guidelines on the current web page.
Answered Jun 16th 2025

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