Can I return items in-store?

Asked 9 months ago
No, Asos does not have physical stores, so you cannot return items in-store. As an online-only retailer, Asos allows customers to make returns by mail. If you are not happy with the item you purchased, you can simply fill out the returns form provided with your order and send the items back to Asos within the designated return period. Asos offers a hassle-free returns process, providing a pre-paid return label with your order for easy postage. It is recommended to keep the proof of postage until your return is processed. Once received, Asos will initiate the refund, and the amount will be credited back to your original payment method.
Adam Goldkamp is the editor / author responsible for this content.
Answered May 3, 2024

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