Can I cancel or change my order after it has been placed?

Asked a year ago
Yes, you can cancel or change your order after it has been placed, but only if it has not yet been dispatched. Asos strives to process and ship orders as quickly as possible, so it's recommended to act promptly by contacting their customer care team. If your order is eligible for cancellation or modification, the customer care representatives will assist you accordingly. However, if your order has already been dispatched, you will need to initiate a return once you receive it. Asos offers a straightforward and hassle-free return policy, allowing you to return unwanted items within a specified timeframe for a refund or exchange. For further assistance or to inquire about the specific status of your order, it's advisable to reach out to their customer support team.
Adam Goldkamp is the editor / author responsible for this content.
Answered May 3, 2024

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