Why do you insist on using yodel for deliveries?! Without fail there is always an issue...

GetHuman1469958's customer service issue with Asos from November 2018

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The issue in GetHuman1469958's own words
Why do you insist on using yodel for deliveries?! Without fail there is always an issue!! I got an email with delivery drivers contact number if i wasnt going to be in, number is out of service!! So they didnt deliver, but again advised me to contact the driver on same number that is OUT OF SERVICE !! you try get through to chat to them online and no answer !! I refuse to ring through to their number as it is chargeable and why should I be charged!! I want to know where my parcel is and i want it delivered ASAP!
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Asos

Customer service issue
Reported by GetHuman1469958
Nov 2nd, 2018 - a mon ago
I have an issue with Asos too
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Seen by 2 customers so far
Similar issue to 724 others
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Timeline
GetHuman1469958 started working on this issue
Nov 2nd 12:04pm