Hi, this is Joanna Garba I placed an order ******** and for some reason I received an e...

GetHuman1465812's customer service issue with Asos from November 2018

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The issue in GetHuman1465812's own words
Hi, this is Joanna Garba I placed an order ******** and for some reason I received an email saying I received a refund for the item l returned,, I didn’t even get the product?? !!! How can I get a refund already,, I don’t even know if I like it ? Not sure what happened but my order number is ********* amount $**.**,, red vans shoes size *.* in men’s,, please let me know what happened to my order and why I’m not getting it but instead I get a refund! Thanks
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Asos

Customer service issue
Reported by GetHuman1465812
Nov 1st, 2018 - a mon ago
I have an issue with Asos too
Not resolved
Seen by 1 customer so far
Similar issue to 719 others
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Timeline
GetHuman1465812 started working on this issue
Nov 1st 6:27pm