Thanks for reaching out to us. I am sorry to say that your order is going to be returne...

GetHuman-lisaheyl's customer service issue with Asos from July 2018

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The issue in GetHuman-lisaheyl's own words
Thanks for reaching out to us. I am sorry to say that your order is going to be returned to ASOS as it can't ship from our facility. Your order has items in it or had items which were classified as non-permissible for shipping. This parcel containing item ASOS DESIGN hoop earrings in **mm fine wire design in rose gold is categorized as banned item in *Switzerland . Right now there isn’t much we can do for you as we can't stop the returns process once it has begun. You can reach out to ASOS and work with them for a refund. You can reach ASOS directly at http:***customer-service*customer-care*help*?help**app*ask
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Customer service issue
Reported by GetHuman-lisaheyl
Jul 25th, 2018 - 10 mons ago
I have an issue with Asos too
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Seen by 3 customers so far
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GetHuman-lisaheyl started working on this issue
Jul 25th, 2018 6:50am