Order Number:*************Order Date:*** Nov *****Refund Processed*Hi LYNDA,**We're sor...

GetHuman-crrlyn's customer service issue with Asda from December 2018

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The issue in GetHuman-crrlyn's own words
Order Number:*************Order Date:*** Nov *****Refund Processed*Hi LYNDA,**We're sorry to hear about the problem with your groceries order. We have processed a refund for £**.**.**Should you have any queries, please call our friendly customer service team on **** *** **** who will be happy to help. **Regards,*ASDA Online Groceries Tea*This refund for was an order that was never delivered.*I wasn’t informed by Asda it was cancelled and payment was taken and no refund made.*I had to make repeated phone calls to Asda to explain why it had been cancelled and to ask for my money to be refunded.*I was constantly put on hold by customer services.*I am very angry that after Asda’s poor service I have now got charges on my mobile bill for these calls for £**.**!!!*I want this to be reimbursed ASAP.*I spend hundreds of pounds every month for online groceries and have done so for years so should expect excellent customer service.*Record of calls and mobile charges:**************Calls-UK*£*.***Tue ** Dec **:***************Calls-UK*£**.***Tue ** Dec **:***************Calls-UK*£*.***Wed ** Nov **:***************Calls-UK*£*.***Wed ** Nov **:***Mrs Lynda Currie*Apartment ** Darcy Court *Wharf Street *Port Sunlight *Ch** *he*Tel: ************Asda customer ID number: *******

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Asda

Customer service issue
Reported by GetHuman-crrlyn
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 448 others
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Timeline

GetHuman-crrlyn started working on this issue
Dec 27th, 2018 4:43pm
GetHuman-crrlyn shared this issue with friends on Facebook
Dec 27th, 2018 4:44pm