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Can I return an item I bought in-store online?

Asked 2 years ago
Asda has specific policies regarding returns, which vary depending on how the item was purchased. Generally, items bought in-store need to be returned in-person at the same store location. This allows customers to receive immediate assistance and ensures that the return process is handled efficiently. If you have purchased an item online through Asda Groceries or Asda Online, you would typically need to follow the online return procedures which can usually be done through the Asda website. It is also important to note that certain items may have different return policies depending on their nature, such as food items or seasonal merchandise. For the most accurate and up-to-date information regarding returns, customers are encouraged to visit the relevant section of the Asda website. This will provide details specific to their purchase and ensure they follow the correct return process.
Answered Jun 14th 2025

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