Can I exchange an item instead of returning it?

Asda has a flexible returns policy that generally allows customers to exchange an item instead of returning it for a refund. However, this may depend on specific circumstances and the type of item in question. Typically, customers can swap items that are in their original condition, unused, and with the receipt or proof of purchase. For certain categories, like custom or perishable items, different rules may apply. To initiate an exchange, customers are advised to visit their local Asda store and approach a member of staff at the customer service desk. It is helpful to check the particular terms associated with the item in question, as there may be some variations based on department or product type. For the most accurate and up-to-date information regarding exchanges, customers can refer to the current policies detailed on the Asda website.