I have just received my order with half of it missing! The driver knocked my door at...

GetHuman1690437's customer service issue with Asda from December 2018

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The issue in GetHuman1690437's own words
I have just received my order with half of it missing! The driver knocked my door at *.**pm my slot was booked for *-**pm I asked him about my missing items, he knew nothing about it and told me the items can be delivered tomorrow and just left. I called ASDA Customer service was put through to some Asian country with a very patronising woman. She told me that they firstly couldn’t re-delivered the food then changed her mind and said they would deliver it tomorrow but couldn’t give me a time, which I replied that wasn’t good enough as I would be at work all day and this was not my error but Asda’s! She advised me that I would be refunded for the item instead it I wouldn’t receive this refund for another ** hours! But that I was to go back online and give the company that messed up my order more money to place the order again and wait in for for *hours again I feel like I have been punished for Asda’s errors! Customer service was terrible and I expected more for ASDA! Very very disappointed customer
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Asda

Customer service issue
Reported by GetHuman1690437
Dec 4th, 2018 - a mon ago
I have an issue with Asda too
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Seen by 4 customers so far
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Timeline
GetHuman1690437 started working on this issue
Dec 4th, 2018 9:00pm